Customer Support Consultant - Order Management (WLO) – German and English speaker

As a Customer Support Consultant (WLO) – German and English speaker within the Water, Livestock, Poultry & Dairy, and OPTI diagnostic solutions (WLO) team, you will be supporting customers (both direct customers and distributors) with their order placement, order administration and troubleshooting with the aim of creating a best-in-class customer experience.

Why this role matters:

Our customer support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique and often complex needs and helping them to make the best use of our products and solutions. Every interaction with a customer allows us to demonstrate the power of diagnostics and the advanced quality of IDEXX products and services.

In this role:

• You will be providing our Sales Reps, Customers and Partners with the right guidance to ensure a smooth order process and service.
• Your customers will encompass both direct customers and distributors. To effectively attend to the distributors, you will need to manage import/export aspects such as secure export/import authorizations, develop proformas with regulatory, and check compliance, among others.
• You will not only be serving external clients, but also internal IDEXX partners, such as Finance Business Operations, Sales and Technical Services, by taking care of their different needs and requests.
• You will ensure the best possible use of technology (Salesforce/SAP) for a smooth process and maximum client satisfaction.
• You will also have the chance to utilize your skills in different back-office tasks.
• You will require effective communication skills for your continuous interactions with internal and external stakeholders.
• You will lead by example and demonstrate emotional intelligence, humility and the ability to give and take constructive feedback.

What you need to succeed:

• You are fluent in English and German, and preferably an additional European language.
• You are passionate about helping and supporting customers and colleagues, bringing a minimum of 3 years’ experience in a customer-facing environment. Experience with import/export aspects will be a strong add.
• You have the ability and drive to build and maintain strong relationships with internal and external customers, stakeholders and team members.
• You love to communicate and know how to do so effectively.
• Excellent computer skills and experience with CRM systems like Salesforce and SAP are a big plus.

What you can expect from us:

• This is a hybrid role based out of our Hoofddorp location, with a minimum of two days a week or eight days a month onsite.
• Opportunity for annual bonus.
• On the job training and career advancement opportunities.
• Additional benefits including, but not limited to gym benefit, wellness resources, volunteer paid days off, bike plan, and much more.
• 25 days holidays per year.
• Retirement/Pension percentage contribution paid by IDEXX.

Why IDEXX:

We’re proud of the work we do, because our work matters. Our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.