System Application Specialist

Nalco Water, ein Unternehmen von Ecolab, sucht für das Büro in Leiden zur Unterstützung des Teams in den Niederlanden einen IT Operations Analyst. Der Schwerpunkt dieser Rolle liegt auf dem International Digital Equipment Support, der technischen Support für alle internationalen Außendienst- und technischen Mitarbeiter in den Regionen APAC, Indien, MEA und EU im Bereich Nalco Water Technologie bietet.

Nalco Water bietet die Möglichkeit, mit einem breiten Spektrum an Technologien zu arbeiten, darunter automatisierte Überwachungssysteme, Datenanalyse und tiefgehende technische Expertise, um Effizienz, Nachhaltigkeit und Leistung für Kunden zu steigern.

What You Will Do:

• Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water & Ecolab proprietary equipment.
• Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment.
• Provide live phone support to field representatives on standard equipment and e-catalogue products referencing specifications, product literature, and pricing.
• Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program.
• Track phone calls and emailed support tickets using ticket tracking system.
• Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
• Support team vision, goals, and metrics.

What you will need:

• Minimum 2 – 5 years of technical experience.
• Preferred bachelor’s degree in engineering discipline or related technical field.
• Experience with Gateways and Connectivity of automated systems.
• Demonstrated customer service skills with the ability to interface positively and professionally with a customer.
• Troubleshooting experience in electrical or mechanical systems.
• Basic understanding of PLC knowledge.
• Working knowledge of ServiceNow and NICE inContact call centre tools.
• Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
• Experience working with Microsoft Office Suite and SAP.
• Ability to analyse data.
• Language spoken: English is a must and both German and French are a plus (French – 1st preference | German – 2nd preference).

What you must have:

• Developed verbal communication skills.
• Experience collaborating across multiple functions.
• Able to manage multiple projects in a fast-paced environment.