VIP Client Assistant (Dutch Speaking)

Join flatexDEGIRO as a VIP Client Assistant (Dutch Speaking).

Who we are

flatexDEGIRO SE operates one of Europe’s leading and fastest growing online brokerage platforms. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The company combines technological strength, efficiency, and scale to continuously improve its service offering and platform quality. With more than 3.5 million customer accounts and over 75 million securities transactions processed in 2025, flatexDEGIRO is the largest retail online broker in Europe and is strongly positioned for further profitable growth.

What tasks can you expect with us?

• Act as the first point of contact for VIP clients via phone and email.
• Handle service calls and emails related to news, corporate actions, margin calls, mass communications, fee changes, and similar topics.
• Ensure all inquiries are handled empathetically and follow key steps to de-escalate situations.
• Manage and de-escalate client complaints, including proper reporting when a complaint is formal.
• Support clients and resolve complex disputes quickly and effectively.
• Work on VIP projects and maintain up-to-date knowledge of upcoming competitor changes, identifying their impact on the company and business.
• Liaise with stakeholders on procedures and process improvements to enhance the VIP client experience.
• Manage VIP client relationships through commercial calls and attendance at physical events.
• Analyze VIP client trends, behaviors, characteristics, and preferences.
• Act as a company ambassador and promote the mission, vision, and goals.
• Maintain close relationships with top clients.
• Maintain and improve an open communication culture.
• Foster a culture of excellence to ensure consistent service quality.

What do we want from you?

• Relevant experience in customer support, account management, or relationship management.
• Fluency in Dutch and English with exceptional customer support skills.
• In-depth knowledge of financial products used by retail investors, particularly complex products such as options, futures, and turbos, including trading strategies.
• A degree in Finance, Business Management, or Economics. We are also keen on applicants with degrees in Hospitality, Law, or Humanities, if you can demonstrate a strong interest in the financial markets.

As the perfect candidate, you are a true team player with exceptional communication and networking skills. You approach tasks with a quality-driven mindset aimed at enhancing customer value. You maintain a positive, empathetic, and professional attitude, supported by a strong ethical framework and integrity. Your problem-solving abilities, effective multitasking, and time management skills are essential in a fast-paced environment. You also bring sharp analytical thinking and a hands-on approach to completing tasks efficiently.

Interested? This is what we offer you

• Promise of a good work-life balance.
• 30 days paid leave.
• An enthusiastic and fun team to work with.
• Personal and professional development with access to relevant courses.
• Transport allowance or related benefits like a leased electric bike.
• Pension plan.
• A challenging job in an international and fast-growing company.
• A competitive salary.
• A lot of freedom in executing your role and a chance to shape your own career.
• The opportunity to participate in a new, enthusiastic team of like-minded professionals.
• Flexible working arrangements.
• A €35 internet allowance, company laptop, and home office equipment options such as a chair, screen, and headphones.
• Gym membership options.

To make your life easier

You get the freedom to work flexibly, meaning you don’t have to work in our office every day, though we enjoy seeing colleagues come in and mingle. There is fruit, good coffee, drinks and snacks, and great sandwiches for lunch every day. Our beautiful and modern office is located in the iconic Rembrandt Tower, conveniently next to Amstel Station. To make working from home comfortable, we provide a company laptop and options such as a chair, screen, and headphones.