Senior Data Centre Operations Manager

At Colt Data Centre Services, the Senior Data Centre Operations Manager reports to the Regional Operations Director and leads the day-to-day operations of the Roosendaal data centre.

The primary function of this role is to lead the operational management team based at the facility to ensure that all electrical, mechanical, life safety and security infrastructure systems are kept running effectively and safely across the whole facility. This is achieved by ensuring all data centre infrastructure is maintained and operated in accordance with Colt Data Centre Services global operational standards.

The role plays a key leadership part in delivering a comprehensive service to customers in accordance with their service contracts. You will engage directly with customers, dealing with queries, new initiatives and generally assisting them where necessary to support their business needs. You will also lead operationally and manage financial costs against operational budgets for the Roosendaal data centre, driving value for Colt DCS by managing the operational team in all aspects of day-to-day operations.

Why we need this role

The Senior Data Centre Operations Manager is responsible for leading site operations, maintaining critical infrastructure, supporting customers and ensuring safe, efficient and compliant performance across the Roosendaal facility.

What we're looking for

Outcomes

• Successfully manage a Colt DCS Site Operations Manager (SOM) and a third-party supplier responsible for operationally managing the data centre.
• Provide guidance and leadership to a highly skilled team of technicians to ensure they use their skills and knowledge to efficiently and effectively manage the day-to-day operations of the data centre.
• Work with the DCS finance manager to forecast, track and manage the operational costs of running the data centre.
• Ensure Colt DCS maintains legal compliance to operate within the country, with central support.
• Work towards successful Zero Waste To Landfill (ZWTL) TRUE accreditation.
• Drive exceptional customer service while ensuring no customer-affecting incidents, accidents or downtime.
• Manage OPEX and CAPEX budgets.
• Play an active role, along with the team, in supporting the use of BIM 360 and other systems as appropriate.
• Develop management experience and improve knowledge of other areas within the DCS business.
• Review and set end-of-life annual infrastructure refresh budgets and support the delivery of new replacement projects.
• Ensure the timely repair of any break-fix corrective works.
• Successfully maintain the monthly focus on level 1 Health and Safety meetings.
• Drive improvement plans to deliver business efficiencies, higher quality of operations and exceptional customer satisfaction.
• Implement and ensure compliance with Service Operations processes locally, including Incident, Problem, Change and Capacity.
• Be accountable for staff, budgets and supplier management for the data centre.
• Proactively drive energy efficiency initiatives that deliver energy savings and record these results.
• Maintain no legally reportable incidents or accidents.
• Ensure the Operations team keeps the JCAD risk register up to date with current operational risks.
• Identify internal and third-party team technical and professional development and training needs.
• Ensure the data centre meets cleanliness standards at all times.
• Oversee the successful operation of security systems with support from the local Security Manager.
• Actively support initiatives associated with the ESG strategy, focused on decarbonising the business, connecting people and safeguarding the company.
• Lead initiatives and drive ideas to maintain a happy operations team.

The skills / expertise they bring

The successful candidate will have experience working as a technical manager of a data centre and managing specialist contractors in data centre operational environments. It is essential to have a solid technical understanding of electrical, mechanical, life safety and security systems and to be fully conversant with Permit-To-Work safe systems of working. A good working knowledge of Health and Safety in the workplace is also required.

The candidate will have experience dealing with customers in mission-critical environments. Key to the role is the ability to make and develop plans for the team and themselves, ensuring these are performed in a timely manner. It is expected that the candidate will have a sound knowledge of data centre electrical and mechanical systems, infrastructure and engineering practices, as well as excellent customer service skills aligned with customer-driven values.