Customer Success Manager

We're Altura, an ambitious AI SaaS startup built for the teams who run complex tenders.

We help organisations win large, multi-stakeholder tenders and RFPs. Altura turns bid management from a tactical bottleneck into a strategic capability, so commercial teams can pursue the right deals faster, respond with confidence, and compound the knowledge they build with every bid. Our platform runs on AI workflows purpose-built for bid management, paired with in-platform collaboration and enterprise-grade foundations.

We're looking for a hands-on Customer Success Manager to join our growing Customer Success team. This is a role for someone who loves the practical side of customer success: getting customers live, building workflows that actually work, and making sure the foundation is solid before moving on to the next challenge.

You'll own the full onboarding and implementation journey for new customers, from technical setup to first adoption milestones. Once customers are up and running, you'll continue to manage a portfolio of accounts end-to-end, being their go-to contact, understanding their processes, and collaborating with our product and bid teams to keep improving what we build for them.

You'll work closely with senior Customer Success Managers, so you won't be going it alone, but you'll be expected to take real ownership from day one.

Altura is launching a new platform with an improved technical foundation and exciting new features. You'll play a key role in migrating existing customers, ensuring smooth adoption, and feeding insights back to the product team.

If you're eager to grow into a strategic Customer Success role and want to build that foundation the right way, this is your opportunity.

Responsibilities

• Onboarding: Provision new customers with an account, help customize the platform to their data and workflows, and train end users to successfully transform their way of working.
• Customer Engagement: Build and maintain strong relationships with customers, acting as the main point of contact after the sales handover.
• Customer Advocacy: Promote customer satisfaction through proactive support and problem-solving, with a focus on maximising customer value and success.
• Help build the playbook: Experiment, use AI tools, and work closely with the Customer Success and Sales teams to improve processes and prepare ways of working for the next level of scale.
• Product Knowledge: Develop deep knowledge of our products and stay up to date with improvements to communicate value effectively.
• Feedback Loop: Serve as a bridge for customer feedback and share insights with the product development team to drive continuous improvement.

Qualifications

• At least 2 years of experience in Customer Success, Implementation, Bid Management, or another commercial role.
• Familiarity with bid/tender processes, either through direct experience or eagerness to learn.
• Strong project management skills and the ability to manage multiple stakeholders and accounts simultaneously.
• Excellent communication and interpersonal skills in both Dutch and English.
• Able to translate customer needs and processes into practical, actionable solutions.
• Comfortable working cross-functionally with technical and commercial teams.
• AI-savvy and eager to leverage AI tools to improve workflows and customer outcomes.
• Ambitious to learn and grow, with a hands-on, execution-focused mindset.

Nice to have

• A Bachelor's degree in Business, Marketing, or a related field.
• Experience with onboarding or implementation processes.
• Familiarity with building or improving customer-facing workflows.

You should apply if

• You thrive in high-impact roles. If you enjoy building scalable processes and seeing the tangible results of your work, this role is for you.
• You take ownership. At Altura, you’ll have the freedom to make key decisions, lead projects, and try new ideas. If you excel in creative, self-directed environments, we want to hear from you.
• You’re passionate about innovation. We tackle unique challenges every day. If you’re excited about solving relevant, real-world problems, you’ll fit right in.
• Don't tick every box? No problem. If you're driven, eager to learn, and ready to grow, we want to hear from you. The one requirement we can't move on is Dutch language skills.

You shouldn’t apply if

• You prefer strictly defined roles. Roles at Altura are dynamic and require flexibility, wearing multiple hats, and a strategic mindset to make an impact.
• You need a lot of guidance. Success at Altura requires initiative and solving problems without constant direction. If you prefer clearly mapped processes and detailed guidance, this might not be the right fit.
• You’re afraid to make mistakes. We believe in learning through experimentation. If you’re hesitant to take risks or test new ideas, this may not be the place for you.

Perks

• Join an AI-powered SaaS startup scaling into a scale-up.
• 26 vacation days 🏖️
• Access to all tools and tech stack you need 🛠️
• We typically work from the office three days per week, but you’re free to choose how and where you work best. Prefer Friday afternoons off and catching up on Sunday? No problem — as long as the results are there, we trust you to manage your time 🔄
• Race around the go-kart track or beat your teammates at bowling during team events — no pressure to join, but always welcome 🏎️
• Budget for courses and learning of your choice.
• MacBook 💻