Internship - Global Customer Service Capabilities

Are you an eager learner? Join HEINEKEN’s Global Customer Service Capability Team and support us in turning fresh ideas into clear and practical training materials, while finding better ways for teams to connect with customers. You will use your creativity and strong communication skills to make a real impact on how people learn, perform, and succeed from day one.

Internship – Global Customer Service Capabilities

The internship

Help us shape our Learning Pathways by mapping and designing training materials, and supporting capability development. This role combines elements of Project Management, Content Creation, Communication Skills, Stakeholder Collaboration, Digital Proficiency and a Learning & Development Mindset, offering hands-on experience in improving both employee performance and customer experience.

• Design and develop learning paths, training materials, and digital content to support capability development across customer service teams.
• Help organize and maintain the Knowledge Centre and SharePoint, ensuring content is clear, engaging, and easily accessible.
• Identify skill gaps, support upskilling initiatives, and contribute to building structured learning journeys for different roles.
• Create training guides and communication roadmaps, while assisting in tracking learning progress and gathering feedback to continuously improve training effectiveness.
• Contribute to projects aimed at enhancing customer experience through better communication and knowledge sharing.

Your new team and workplace

This internship is focused on Customer Service Capabilities, including Sales Order Management and Customer Care. The Global Customer Service Capabilities team, part of Global Customer Service & Logistics, manages a wide range of global programs and knowledge materials. The team works highly cross-functionally, being part of the Global Supply Chain while collaborating closely with Learning & Development, D&T, Commerce, and Logistics to align training initiatives with business needs.

The intern will report to Global Customer Service Lead, who is responsible for Knowledge Management and overall capabilities development.

During your internship, you’ll have every opportunity to get to know HEINEKEN as an organization, not just within your own team, but across departments. We trust and empower you to work with an entrepreneurial mindset. At HEINEKEN, we love bringing the outside world in and welcome fresh, new ideas with open arms. Of course, we’ll make sure you get the guidance that suits you.

The unique you!

We believe everyone has unique talents, which is why we’re looking for you! Energy, drive and the ambition to grow are what make the difference at HEINEKEN. In addition, you bring:

• Currently enrolled in a master’s degree programme, preferably in a Communication/Human resource/Logistic/ Social and Behavioral Sciences area
• You have a passion for customer experience and an interest in digital tools and learning innovation
• You enjoy collaborating in an international environment and turning feedback into improvement
• Proactive, enthusiastic, disciplined and high learning agility
• General computer skills and proficiency in Microsoft Office, Media software’s
• Strong project management skills

Even if you feel you don’t meet all the criteria, we encourage you to apply. An internship is the perfect opportunity to learn and grow!

Conditions of HEINEKEN

1. You are enrolled at an educational institution for the entire duration of your internship and can provide proof of enrollment for the current academic year during your onboarding.

In the case of non-EU nationality, you must be registered as an intern with a Dutch educational institution.

1. In case of EU nationality, you may also be registered as an intern at educational institutions outside the EU.
2. You reside in the Netherlands for the entire duration of your internship. Please note that HEINEKEN does not provide housing.
3. You are in possession of a valid citizen service number (BSN).

Our Internship Conditions

• A full-time internship, starting on September 1, 2026
• The duration of the internship is 5 or 6 months (to be agreed upon with your internship supervisor)
• Your home office will be located in Amsterdam/ Schiphol
• At HEINEKEN, we work with a hybrid model, typically spending three days a week at the office and two days working from home
• You will receive a monthly internship allowance of €650 gross based on a 40-hour workweek
• You will earn 2 vacation days per month (based on a full-time internship)
• If you do not have a public transport student subscription, your commuting costs will be fully reimbursed

Bring your true self

We know AI is part of today’s world, and chances are, you might use it while preparing your application. That’s absolutely fine. Just remember, we’re genuinely curious about you.

So feel free to use AI as a sparring partner, but make sure your application reflects your own ideas, personality and motivation. That’s what we value most and what helps you stand out.

Working at HEINEKEN

HEINEKEN is much more than just beer. We actively work to create a pleasant work environment where everyone feels respected and has equal opportunities. Your personality, knowledge and skills are the success of our organization.