Sr. Account Manager (Benelux)

As our business grows, we’re bringing the ads plan to even more members around the world. Starting in 2027, Netflix’s ads plan will expand to several new countries, including Ireland, Austria, Switzerland, Poland, Denmark, Sweden, Norway, the Netherlands and Belgium, giving members more plan options and advertisers more opportunities to reach our audience. We are looking for team members who will be instrumental in shaping this quickly evolving business area for Netflix, including a Senior Account Manager based in Amsterdam.

The Senior Account Manager will be responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s). This role will partner with clients and sales on RFP responses, media plan generation, campaign execution and monitoring delivery performance to ensure flawless execution and excellent client service.

Senior Account Managers will also be responsible for being the first point of escalation for the other Account Managers on their teams. They will have subject-matter expertise on the business that they support and will partner with Account Management Leadership on Sales Enablement Development for internal and offshore teams and assist in onboarding new hires.

Key Responsibilities:

• Manage top and strategic accounts in partnership with the Sales team and drive revenue growth.
• Lead and maintain training materials for the AM organization, build templates, and train new AMs who join the team in partnership with Sales Enablement.
• Serve as the first point of escalation for Account Managers on the team.
• Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, and running projects or workflows to ensure effectiveness.
• Act as a subject-matter expert for their country, market, or agency holding company.
• Partner with aligned Sales Manager and/or Senior Sales Partners to understand client goals and objectives in order to deliver excellent customer service.
• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance.
• Lead strategic media planning for key accounts and contribute to RFP responses around campaign packaging, pricing, targeting, and related areas.
• Host campaign kick-off meetings and partner with clients on gathering campaign launch assets.
• Partner with cross-functional teams on the production of custom creative assets.
• Collaborate with Account Managers in other regions to share learnings and best practices.
• Work closely with Campaign Management and Ad Operations for flawless order implementation and technical troubleshooting.
• Oversee the delivery performance of ad campaigns and partner with clients on necessary campaign optimization tactics.
• Provide clients with necessary campaign performance reporting, including post-campaign wrap reports.
• Navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future.
• Maintain an in-depth understanding of ad products, sponsorship offerings, targeting capabilities and ad policies.
• Build subject-matter expertise in specific areas and add depth where managers require full details on a topic.
• Contribute to the monthly billing & invoicing process with clients and finance.
• Establish strong working relationships with client and agency partners, aligned with the sales strategy of the market or book of business.

We’re Looking for:

• 5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising.
• Excellent verbal and written communication skills in English and Dutch.
• Experience working in Sales Operation systems such as CRM, OMS, and ad servers.
• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising.
• Strong analytical and strategic thinking abilities, with the ability to make data digestible for cross-functional stakeholders.
• Proven project management skills with the ability to multitask and manage requests from various stakeholders.
• Familiarity with advertising research and verification vendors such as Nielsen, ComScore, Moat, Integral Ad Science, DoubleVerify, Kantar, and similar platforms.