Endpoints Engineer II

At Booking.com, data drives decisions, technology is at the core, and innovation is everywhere. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description

About the team

The endpoints team is responsible for managing all user endpoints accessing booking.com systems. This includes Apple / Windows laptops, VDI, mobile phones, enterprise browsers and printers. The team aims to provide colleagues with best-in-class, secure, and compliant working capabilities by ensuring all corporate devices are properly managed. Its mission is to deliver a frictionless device experience to thousands of users globally while maintaining strict security standards.

The Endpoints Engineer II helps design, build and maintain the systems that manage a global fleet containing thousands of user endpoints.

By collaborating with various engineering and business teams, this role is responsible for helping deliver a compliant and frictionless device experience to colleagues.

This core role specializes in providing technical guidance and support for Apple devices and systems, along with general support for other endpoint capabilities including Windows, Linux, Mobile, Printing, VDI and Managed Enterprise Browsers.

Key Job Responsibilities and Duties:

• Helps design, build and manage the systems that manage end user devices including laptops, corporate mobile phones, corporate tablets, etc., taking advantage of automation in order to improve system reliability, scalability and reduce the need for human intervention.
• Delivers a competent level of problem solving and troubleshooting, providing technical guidance in their endpoint category to less experienced engineers in the team and IT support.
• Works with senior engineers along with Security and Compliance to ensure all endpoints are matching global security standards and running compliant applications and operating systems.
• Helps tailor configurations and systems to best suit the different personas that exist within the organization, in order to achieve a frictionless user experience.
• Supports and implements the future vision and roadmap for endpoints.
• Helps coach and mentor new and less experienced members of the team.
• Communicates changes effectively to endpoint users across the business.
• Keeps up to date with market trends, new technologies and conferences in order to bring innovation to the organization.

Qualifications & Skills:

• Deep understanding of the MacOS platform, including JAMF, MDM / DDM, PlatformSSO.
• Intermediate level of scripting E.G. PowerShell, AppleScript, Bash, Python.
• Experience with global scale deployments across thousands of managed user endpoints.
• Experience supporting escalations for MacOS, including in-depth troubleshooting and resolutions with clear documentation.
• Awareness of enterprise IT infrastructure E.G. Puppet, AWS, Virtualisation, OKTA, Terraform, Windows, Active Directory etc.
• Ability to work independently or as part of a team, under pressure.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.