Senior FSQA Manager p (x/f/m)

Our Food Safety & Quality Assurance team is recruiting for a Senior FSQA Manager p (x/f/m) to join an international team based across Europe, driving food safety and quality compliance with convenience suppliers. You will work collaboratively with procurement, private label, supply chain and distribution centre teams, onboard new private label products, share best practice, create standardised ways of working, drive improvement in food safety and quality, and lead strategic projects to help delight customers.

The Role

Are you passionate about building food safety standards and driving product quality? We are looking for someone with technical experience to drive food safety and quality compliance.

What will you be doing?

• Manage and coordinate the onboarding of new suppliers and private label products, ensuring compliance with food safety, legal and quality standards.
• Perform on-site supplier visits and audits to manage supplier approval and drive strategic improvements in quality to decrease complaints and increase customer satisfaction.
• Use your expertise, industry knowledge and understanding of the supply base to develop best-practice ways of working with suppliers and internal teams.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
• Investigate quality and food safety issues with suppliers to ensure customer availability and quality are not compromised, using thorough root cause analysis and corrective action.
• Take ownership of your category area to achieve key performance indicators relating to out-of-specification deliveries, customer complaints and compliance metrics.

Who you are

• 4+ years of experience in a quality or food safety management role in the food industry.
• Experience with chilled ready-to-eat foods is highly desirable.
• Experience auditing food manufacturers is required.
• Knowledge and understanding of EU food labelling regulations is required.
• Experience with product packaging artwork approval in alignment with EU regulations is desirable.
• Additional food quality and safety qualifications are highly desirable, such as HACCP or internal auditing.
• Excellent English skills are required.
• Willingness to travel, including some overseas travel, and to spend 50% of your time at suppliers, distribution centres and the office where you will be based.
• Ability to make risk-based decisions that ensure high food safety and quality standards while onboarding innovative products.
• Strong communication and negotiation skills, with a pragmatic approach to solving time-sensitive issues.
• Comfortable making decisions and staying calm in challenging situations.
• Energised by working in a fast-paced environment, with the ability to multitask across competing workstreams.
• Willingness to work with suppliers and teams based across HelloFresh markets in the UK, DACH, France, Nordics, Ireland and Benelux.
• Intermediate to advanced Google Suite skills, including G-sheets or MS Excel, G-doc or Word, and G-slides or PowerPoint.