Head of Data & Analytics, Customer Services

Just Eat Takeaway.com es una plataforma global líder de delivery online, con la visión de impulsar la comodidad cotidiana. Su plataforma tecnológica conecta a decenas de millones de clientes con cientos de miles de restaurantes y socios de alimentación y conveniencia en todo el mundo.

About this role

Are you ready to elevate decision-making in a global operation? As Head of Data & Analytics for Customer Services (CS), you will lead, deliver, and care for a talented team, driving excellence across 14 European countries, Canada, and Israel. You will spearhead an AI-first approach to reporting, predictive modeling, and operational insights, empowering leadership to make faster, smarter decisions that directly enhance the customer experience.

These are some of the key components to the position:

• Establish consistent operational Key Performance Indicators (KPIs) and reporting frameworks globally.
• Deliver proactive assessments of customer service risks and opportunities by analyzing core metric trends.
• Build robust, independent business cases and post-implementation reviews for major global initiatives.
• Champion priority insights around compensation spend, satisfaction drivers, and operational productivity.
• Bridge connections with central data and platform teams to share best practices and de-duplicate efforts.
• Lead, coach, and develop a high-performing, multidisciplinary analytics team across multiple time zones.

What will you bring to the team?

• Deep, senior-level experience leading analytics functions within complex, global matrix organizations.
• Proven capability utilizing Artificial Intelligence (AI) tools to maximize data insights and forecasting efficiency.
• Advanced technical fluency with SQL, Excel, Tableau, and managing large, complex datasets.
• Exceptional communication skills, with a proven ability to translate data into clear, impactful stories for non-technical stakeholders.
• Strong commercial instincts with a commitment to alignment across financial and business priorities.
• A collaborative mindset that thrives on cultural diversity and flexing styles across international markets.
• Natural curiosity and a proactive attitude that constantly challenges the status quo with bold solutions.

At JET, this is how we play

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.