Multi-Store Manager Arnhem - Nijmegen - Groningen

Join us to lead our stores and grow our impact.

About Wakuli

We love great coffee. That’s why we’re building an alternative coffee industry that actually works for both farmers and consumers. By working directly with farmer groups around the world, we set up transparent, traceable export lines, roast the beans ourselves and sell the coffee straight to customers. These short supply chains help ensure farmers always get a good price.

You’ll find us in 20 (and counting) bars across the Netherlands, and online through our own platform. For customers, that means freshly roasted specialty coffee that’s easy to access, relatively affordable and seriously delicious.

We’re looking for a strong, driven Multi-Store Manager to help us expand our company culture, create consistency and drive performance across three stores.

You manage the daily operation across locations, lead teams with clarity, take initiative and are accountable for results. In short, you combine operational excellence with people-first management to build strong, adaptable teams that support our brand and values.

Job description

You’re responsible for three Wakuli locations in Arnhem, Nijmegen and Groningen, three Team Leads supporting shift management, and a team of 15–20 baristas. Your role is hands on, with 80% of your time on the shop floor between our Arnhem and Nijmegen stores and a monthly visit to check in with the team in Groningen, while coaching, guiding and challenging your team to make each other and the stores better each week.

This means:

Leadership and team development

• You guide your Team Leads with coaching, clarity and structure.
• You attract new talent and are in charge of hiring, onboarding and developing new baristas and leads.
• You create a team culture people want to be part of: fair, ambitious and energised.
• You lead performance conversations and raise the standard across all stores.
• You are excited to work with an innovative company that doesn’t stand still, and you inspire that drive in your team daily.

Customer experience and culture

• You ensure every customer gets the full Wakuli experience: great coffee, a welcoming vibe and a team that works well together.
• You help bring consistency in service and energy across your stores.
• You stay close to what happens on the floor and support when needed.

Operations and results

• You own the performance of your stores: revenue, waste, team, compliance and standards.
• You support scheduling, together with your lead, to ensure the stores are open 365 days of the year.
• You monitor stock, safety, reporting and process, and take action where needed.
• You surface risks and opportunities early, and keep things moving forward.
• You share best practice with our growing Store Management Team to support our expansion.

Job requirements

What we’re looking for

This is a role for someone who’s done the work of leading a retail, hospitality or operations team. You know what good leadership and great customer experience looks like, and you’re ready to bring it into every store you touch.

You bring:

• 3+ years of experience leading teams in hospitality, retail or operations.
• Based in either Arnhem or Nijmegen, but happy to travel to Groningen approximately once per month.
• A track record of managing people: coaching, holding accountable and growing performance.
• Strong operational instincts. You see problems before they escalate.
• A sharp sense of ownership, structure and service quality.
• Fluency in English; Dutch is a strong plus.

What we offer

• A key role in a fast-scaling impact company.
• A steep learning curve and plenty of growth opportunities.
• A team of 150+ impact-driven colleagues from 30+ countries.
• Direct access to our coffee producers and the full coffee value chain.
• And of course, unlimited good coffee.

Our culture

We lead with purpose. We are direct, but kind. We give feedback to help each other grow. We make mistakes, but we own them. We move fast, but we don’t move alone.

We live by three principles:

We make each other better

• We sharpen our focus
• We keep pace as one team