Customer Service Representative - Care Solutions

As a Customer Service Representative - Care Solutions, you continuously strive for an optimal Order Management process. As primary contact for customers, you ensure that everything is arranged to guarantee on-time deliveries and, in some cases, you are also responsible for coordinating logistic processes.

Eastman is a global specialty materials company that produces a broad range of products used every day. The company works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability.

The Role

As first point of contact, you handle order entry, customer inquiries, complaints, and service level issues, while screening actual orders against the forecast. By monitoring and obtaining customer and market trends, you provide competitive intelligence and valuable market insights. Because the product portfolio is diverse and complex, priorities change daily.

This is who you are

You are open-minded, stress-resistant, proactive, and enjoy challenges and multicultural environments. By utilizing your cultural awareness, you know how to adapt to specific needs and are excellent at managing expectations and relationships.

You have a natural way of convincing people, combined with a logical mindset and a drive to get things done in the most efficient way. In your opinion, the customer is always king.

Qualifications

• Bachelor’s degree or equivalent
• Previous experience in Customer Service, Supply Chain, or Internal Sales in an international environment is preferred
• Experience with SAP / ERP system is preferred
• Knowledge of logistics processes and INCO terms plus related customs procedures and documentation
• Fluent in English, both verbal and written; an additional language is preferred
• Good analytical skills