Customer Onboarding Manager

Scope: Teamleader Orbit is a powerful agency software tool that helps agencies streamline operations and maximise efficiency. As Customer Onboarding Manager, you will play a crucial role in our clients' success by guiding them through the implementation of Teamleader Orbit.

Job description

Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium. Our mission is to make work easier, not harder, for small and medium-sized businesses.

• Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.

• Teamleader One: the go-to e-invoicing software that self-employed pros can count on.

We're looking for a Customer Onboarding Manager to join us on our mission

As a Customer Onboarding Manager for Teamleader Orbit, you:

• Own the onboarding experience: Guide new customers through a smooth, structured setup within the agreed timeframe, from implementation plan to go-live.

• Train and activate: Run tailored training sessions across multiple channels (live sessions, videos, boards) so customers hit their first value milestone fast.

• Build real relationships: Work closely with agency clients to make sure they love the product and hit their business goals.

• Keep things sharp: Maintain accurate records and actively flag ways to improve internal processes.

• Collaborate across teams: Stay closely aligned with Onboarding, Sales, and Support colleagues.

Why others chose Teamleader: we're lively, not corporate

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.

On top of that, you’ll get:

• An extensive training budget

• A personal tooling budget, to make working from home as comfortable as from our offices.

• Daily budget-friendly in-house prepared lunch and dinner options (only in our Ghent office), as well as Friyays (only in our offices) and numerous sport initiatives!

• Our long-lasting dedication to employee well-being.

Job requirements

What makes you a great fit

• You know your way around agencies and entrepreneurship. Talking to business owners, understanding their workflows, and spotting their needs comes naturally.

• You have a commercial mindset. You're familiar with B2B sales and consultative selling, can advise business owners at a strategic level, and know how to translate complex challenges into tangible solutions. Bringing first value online is second nature to you.

• You embrace digital tools. You have a strong affinity with cloud-based and SaaS applications; bonus points for basic HTML/CSS knowledge.

• You're open to integrating AI tools into your workflow and see them as a way to work smarter.

• You speak fluent Dutch and professional English: essential for serving our Belgian and Dutch clients.