Project Manager Operations

Why we are here

Tony’s Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand. Through Tony's Open Chain (TOC), mission allies like Albert Heijn, Ben & Jerry's, Jokolade, and Aldi have embraced a fairer, more transparent supply chain for their chocolate too.

Job description

As Project Manager Operations, you ensure full visibility, governance, and successful delivery of Operations-led projects across Tony’s. You enable effective resource allocation, drive structured decision-making through stage-gate processes, and lead medium-to-high complexity operational projects end-to-end. Through strong planning, stakeholder alignment, and proactive problem-solving, you ensure projects are delivered on time, in full, within budget, and aligned with business case targets, contributing directly to supply chain optimization, cost savings and growth enablement. In this role you will report to the Head of Manufacturing and Engineering.

All wrapped up, in this role you will

• Drive project portfolio visibility: Maintain a clear and up-to-date overview of all Operations projects, including pipeline, timelines, and resource allocation across teams.
• Oversee project governance: Lead and optimize the stage-gate process, ensuring structured decision-making, clear approvals, and a consistent governance rhythm across all projects.
• Lead end-to-end project execution: Manage medium-to-high complexity projects from concept to implementation, ensuring delivery on time, in full, within scope, and within budget.
• Coordinate cross-functional teams: Align and guide stakeholders across Product, Procurement, Planning, Manufacturing, Quality, and external partners to ensure seamless collaboration and delivery.
• Own supply chain impact: Assess and manage end-to-end project impact across the full supply chain, from production through to customers, ensuring smooth implementation and minimal disruption.
• Build and track business cases: Develop robust top-down and bottom-up business cases, validate assumptions with Finance, and monitor post-launch performance against targets.
• Manage risks and decision-making: Identify risks early, implement mitigation strategies, and prepare clear recommendations to support timely and effective decision-making.
• Communicate and engage stakeholders: Provide transparent updates on progress, risks, and outcomes, ensuring alignment and clarity across all levels of the organization.
• Support and elevate ways of working: Guide teams in using the right tools, templates, and processes, continuously improving project management practices across Operations.

Job requirements

Our new flavour

• Several years project management experience, preferably within FMCG, supply chain, or operations environments, managing complex and cross-functional projects.
• Strong experience in leading end-to-end projects with full ownership of timelines, budgets, risks, and deliverables.
• Proven ability to manage multiple projects simultaneously while maintaining structure, clarity, and focus on priorities.
• Solid understanding of supply chain processes and optimization, with the ability to assess end-to-end impact.
• Strong business acumen and experience building and tracking business cases in collaboration with Finance.
• Demonstrated ability to lead cross-functional teams and align diverse stakeholders across geographies and disciplines.
• Excellent project governance and organizational skills, with experience working in structured methodologies (e.g., stage-gate or similar frameworks).
• Strong risk management and problem-solving capabilities, with the ability to anticipate challenges and act proactively.
• Excellent communication and stakeholder management skills, with a natural ability to build relationships and influence outcomes.
• Comfortable working in a fast-paced, evolving scale-up environment, bringing structure while remaining flexible.
• Fluent in English.
• We are all about more in person than apart; this means we offer flexibility but see each other in the Amsterdam office on average 3 days a week. More is fine too!
• Believe wholeheartedly in Tony’s purpose. You live our core values: outspoken, in it together, entrepreneurial, raise the bar and makes you smile.

Our benefits (the icing on the cake)

At Tony's you will get the opportunity to be part of something extraordinary; first and foremost, by making real impact in the world but also enjoying the nice benefits we provide as you help us succeed. We’re dedicated to enabling all Tonys to grow and develop their careers and therefore we offer training programs, regular feedback cycles, coaching and a generous L&D budget. We also offer a wide range of additional benefits, including a luxurious vega-lunch, company bonus, minimum of 28 holidays, inspirational team updates, unforgettable events like Tony's Carnaval and unlimited chocolate.