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Backbase is evolving into an AI-native organization. As the pace of change accelerates, the role of leaders and People Partners is changing too. This means a dedicated focus on workforce planning, talent management and supporting business transformations.
We are looking for a Senior HR Business Partner to partner closely with leaders in the Netherlands and help drive a high-performance, high-accountability culture during a period of significant transformation and growth.
This is not a traditional HRBP role focused on policy and process coordination. We are looking for a strong operator and performance partner who can challenge leaders, raise the talent bar, and help teams navigate change with clarity and pace.
You will work directly with senior leaders across Product, Technology, Services, and Corporate functions, translating business priorities into people actions that drive performance, engagement, and execution.
You are a strong business partner who knows how to balance employee experience with business performance. You are comfortable operating in fast-paced environments where priorities shift quickly and leaders expect clear, practical guidance.
You challenge constructively, simplify complexity, and focus on what creates impact. You are not afraid to have difficult conversations and can build credibility with senior stakeholders through strong judgment and execution.
You understand that leadership quality, talent density, and performance discipline matter, especially during transformation.
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.
The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.
Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.
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