Clubhouse Supervisor

As our F&B Supervisor, Clubhouse, you guide the team through each shift while keeping the energy high and the service smooth. You set the tone on the floor, support the crew when things get busy, and make sure our members feel valued and leave smiling. You’ll work closely with the Restaurant Manager, help new team members find their rhythm, and keep daily operations running like a well-oiled machine.

About the company

TSH is a fun, creative and inspiring hospitality environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more, including student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept is growing internationally.

What you’ll do

• Lead the front-of-house team during service and set a positive, upbeat tone.
• Guide your crew on the floor, helping them solve small issues in the moment.
• Support training and onboarding for new team members.
• Keep daily operations smooth by checking setups, stock, cleanliness and safety, including opening and closing tasks.
• Lead the team with a helicopter view, staying present on the floor, anticipating what needs to be done and arranging it accordingly.
• Chat with members and jump in to support the team whenever and wherever needed.
• Handle transactions accurately and pass on any irregularities.
• Kick off and recap shifts by informing the team of goals, structure, stock shortages and motivating the team.
• Work closely with the kitchen, bar, housekeeping and Membership teams to keep service flowing and maintain knowledge of members.
• Report maintenance issues and operational concerns to the technical department and management when required.
• Recognize and greet members by name, remember their preferences and stories, ensure high member satisfaction, and give VIP guests extra special attention.
• Handle guest complaints professionally and resolve problems quickly.
• Be the product expert, with strong knowledge of wine, beer, cocktails and the food menu.
• Set the mood of the shift through your work ethic, body language and mood, and professionally through lighting, music and tempo.
• Follow and uphold hotel service, food and beverage quality and grooming standards.

What you’ll have

• You have 1-2 years of experience in a supervisory role.
• You bring confidence leading a team during service.
• You communicate clearly and directly and stay calm when things get busy.
• You have an eye for detail and keep service consistent.
• You bring genuine hospitality energy and enjoy being guest-facing.
• You work well with different teams and lead by example.
• You act like an owner.
• You manage the staff costs of the shift and send people home early if needed.
• You speak English and ideally some Dutch. Extra languages are a bonus.

What we offer

• The opportunity to work at a dynamic, multi-national company.
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe for you, your friends and family.
• A wonderful workplace to call home, full of events, fun colleagues and benefits.