Crew Roster Optimisation SME

This exciting role will play a key and active role as a Subject Matter Expert (SME) in the multi-year Crew Roster Optimisation Project within TUI’s wider Advanced Crew Ecosystem (ACE) transformation programme, which encompasses all of TUI’s Crew Management Systems, where previous Jeppesen experience is essential.

The Roster Optimisation Project will encompass the entire implementation process for each of the five TUI Airlines, from scoping requirements, documenting and understanding current as-is processes, and designing future to-be processes and systems, through system design, testing, documentation, rollout, training and integration into Business as Usual (BAU).

To ensure the new solutions are fit for purpose and future-proof, collaboration across TUI Airline will be essential. This involves working closely with stakeholders to capture critical processes. Additionally, it’s crucial to balance local requirements with identifying opportunities to leverage new technology, streamline processes and be a champion for change.

An understanding of Crew Optimisation processes, along with the ability to translate regulatory, industrial and company obligations into system settings, would be invaluable. Strong German language skills would be desirable but not essential.

In this role, you’ll report to the Optimisation Lead and the opportunity is offered on a 2 year Fixed Term contract basis.

About our offer

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more

Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.

A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions

Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams

Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

About the job

• Work collaboratively and closely with the project team, IT, the wider Manpower and Crew Planning community and the suppliers to roll out a new suite of Roster Optimisation tools and harmonised ways of working across all TUI airlines
• Scope, document, test and train on the Jeppesen system and ways of working across all airlines, ensuring that processes and systems designed are fit for purpose. This will involve engaging effectively with the supplier’s Agile processes and will require a focus on continuous improvement
• Be an agent for change, engaging effectively with stakeholders in local offices, across the crew and back-office communities and with social partners as needed to help identify and mitigate against barriers to change and ensure positive promotion of the project and its benefits
• Play an active part in the effective and efficient rollout of the Crew Roster Optimisation solution to all AOCs, contributing to planning, risk and issues management, deadline management, communications and lessons learned
• Contribute to the budget, costs and benefits management processes, helping to ensure that the project delivers the highest possible benefits for the lowest possible costs
• Be inquisitive, analytical and data driven and strive for the implementation of a solution that allows for effective continuous improvement. This will involve assessing system outputs including crew rosters and KPIs
• Constantly strive for better ways of working, both as part of the project and in the vision for the BAU system, helping to ensure that as rollout progresses, the project approach and BAU business processes improve iteratively
• Support social partner interactions relating to the project to help ensure a seamless rollout, attending meetings and negotiations as necessary and staying close to proposed changes to agreements or ways of working
• Perform additional duties and provide support as required by the Optimisation Lead and the Head of Business Process Optimisation

About you

• Demonstrate a collaborative, enthusiastic and proactive approach to teamwork, communication, project delivery and change management
• Be self-motivated with excellent communication skills and the ability to build relationships with diverse stakeholders
• Given the complexity of the project and the optimisation process, attention to detail will be crucial
• Show commitment to continued professional development and learning
• The role requires strong business English, both spoken and written, and will involve some international travel. German and/or Dutch would be beneficial, but not essential.
• Possess knowledge and experience in crew planning systems and processes
• Experience of delivering projects and business change would be advantageous

Security statement

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline.