Implementation Consultant, Dutch Speaking

OpenUp is on a mission to make mental well-being accessible to everyone. Through a high tech & high touch approach, the company supports organizations, their employees, and their families with proactive and practical mental health services.

Clients use OpenUp’s digital platform to access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and support from mental well-being experts. OpenUp also includes Lifestyle Experts focused on nutrition, exercise, and sleep, offering a holistic approach to health.

OpenUp is growing internationally and works with more than 1500 companies, giving 500K+ employees access to its product.

About the role

OpenUp is seeking a dedicated Implementation Consultant to help ensure customers have a successful first 3 months with the platform, laying the foundation for long-term engagement and satisfaction. The role requires a passion for mental well-being, along with strong interpersonal skills, technical confidence, and a customer-first mindset.

• Facilitate onboarding sessions for HR users, leadership teams, and general users, dedicating 8 to 12 hours per customer.
• Identify and engage executive sponsors for each account, building strong relationships.
• Ensure leadership teams are well-acquainted with OpenUp so they can champion the platform within their organizations.
• Guide users through the onboarding process and address questions or concerns.
• Participate in the final stages of pre-sales to support a seamless transition to onboarding.
• Focus on high Net Promoter Scores (NPS), speedy delivery, and engagement with key stakeholders.
• Work closely with the Support and Customer Success Consultancy teams to optimize customer experience.

About you

• Experience owning a project from A to Z.
• Strong communication and interpersonal skills.
• Ability to engage effectively with stakeholders at all levels.
• Familiarity with customer success metrics, including NPS and engagement indicators.
• Proven ability to manage multiple onboarding projects simultaneously.
• Fluency in German.
• A keen interest in or experience with mental health advocacy, especially within workplace settings.
• Familiarity with project management principles and organizational skills to coordinate engagement initiatives effectively.

What you can expect

Joining OpenUp means being part of a fast-growing company doing meaningful work with a diverse and international team. The team also enjoys activities such as weekly borrels, after-work sports classes, a yearly ski trip, and a padel tournament.

• 27.5 vacation days per year
• €1500 annual personal development budget
• ClassPass contribution
• Monthly home internet/phone contribution (€50)
• Daily healthy and vegetarian lunch at the office
• Regular office yoga, meditation classes, or breathing exercises
• Flexible work model with hybrid and remote options
• Monthly drinks, summer fest, and other activities
• Free and unlimited access for you and your family to all OpenUp products, including psychologists