Professional Services Consultant

Are you ready to combine your technical expertise with business insight to deliver top-tier solutions in the Graphic Arts and Packaging industry? Canon’s Professional Services team in Venlo is looking for someone who can enhance customer value and business performance through printing and workflow solutions — and serve as the key contact for Sales, R&D, Marketing, and customers.

What you’ll do

As a Professional Services Consultant, you act as the link between internal teams, regional sales organizations, and customers. You integrate Canon printing products, workflow software, and third-party solutions into various customer environments.

You conduct needs and feasibility assessments, translate these into clear requirements to support development and implement end-to-end solutions, and support new product introductions through training and documentation. Sharing expertise on workflows and applications is a key part of your role.

You ensure our solutions meet current and future customer needs. Nothing comes automatically: you do this by influencing all internal stakeholders (e.g. in R&D projects) in the earliest possible stage. You also contribute to the strategic roadmap by identifying improvements that drive customer operational excellence.

Your key responsibilities are:

• Analyze and define requirements to guide R&D in line with market trends
• Certify and release solutions, advising on configurations and integrations
• Prepare and support product rollouts with training and documentation
• Assist in implementation and troubleshoot early to prevent escalations

Who you’ll work with

The Professional Services department supports Canon regions and National Sales Offices with workflow solutions, applications, media expertise, and customer-specific machine configurations—mainly for sheetfed inkjet products.

You collaborate closely with internal teams like R&D, Product Management, Marketing, and Service and Support to ensure smooth development and implementation. As a subject matter expert, you guide regional Product Managers and Consultants during product launches and customer projects.

You’ll report directly to the Director of Professional Services.

What you bring

We are looking for someone with a strong affinity for identifying market opportunities for both current and new products and considering them in a businesslike manner. You can deal with various stakeholders and you want to develop further in a role at the intersection of sales/business and technology.

Furthermore, you meet the following requirements:

• Bachelor’s or Master’s combined with a minimum of 5 years working experience
• A strong affinity with technology and eagerness to gain in-depth knowledge about the products
• Knowledge of Canon (software) products/solutions (e.g. PRISMA products) or 3rd party software products, color management and the graphic market is a big plus. At least you are willing to develop this knowledge further
• We prefer candidates with a software background and/or experience in a software-related position, but we are open to other technical backgrounds as well
• Excellent communication skills in English
• Willingness to travel globally – 10% per year

What we offer

• 38 vacation days
• Extra 13th month pay (8,6%), holiday allowance (8%) and commuting allowance
• Hybrid working for a healthy work-life balance
• A huge range of training and professional development opportunities
• A laptop and smartphone
• An interesting lease (e-)bike plan

About Canon Production Printing

We develop and manufacture high-tech printing products and workflow software for the commercial printing market as part of Canon, a global leader in imaging technologies. Guided by the philosophy of Kyosei—living and working together for the common good—our culture is built on openness, collegiality, trust and stability. We empower our people to grow, take initiative, and make an impact.

With our company values collaboration, innovation and ownership, we strive to bring out the best in each other, expand boundaries and feel empowered to take ownership of our work.