Account Manager Customer Connect

Position Summary

As an Account Manager, you are responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position manages a defined book of business aligned by customer segment within a geography and is accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities

• Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs.
• Maintain solid knowledge of our propositions to initiate conversations and raise interest.
• Build and embed a long-term trusted advisor relationship within assigned accounts.
• Drive growth by growing our footprint within accounts.
• Focus on maintaining overall customer engagement and growing and retaining managed net revenue.
• Lead all commercial activities within accounts, being responsible for the end-to-end customer relationship.
• Drive efficiency in account administration, especially for lower value and growth potential accounts.
• Manage internal and external partners and maintain networks to negotiate and close deals.
• Be accountable and responsible for simple order taking.

Growth Model

• Manage an assigned Growth accounts book on a proactive basis.
• All Account Managers in Growth segments are in charge of sales, revenue retention, and administration of their accounts.

Who are we looking for?

• Superior interpersonal skills, with the ability to develop and execute a sales plan and use a variety of technology with a high level of proficiency.
• Problem-solving skills: ability to understand, articulate, structure and solve client needs.
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
• Ability to collaborate with other team members.
• Proven account management, sales, or other experience in a customer-facing environment required.
• Prior financial sector experience within the customer segment.
• Understanding of LSEG Data & Analytics and the products that we offer.
• Great relationship-building skills.
• Good negotiation skills.
• Language requirements: English (fluent) and Dutch (fluent).

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

You will be part of a collaborative and creative culture where we encourage new ideas.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.