Manager Financial Services Transformation

Lead transformative projects in banking and insurance to enhance customer experiences and operational efficiency through innovative digital solutions at Deloitte.

Benefits

• You’ll receive a profit-sharing bonus on top of your fixed salary.
• Continuous professional growth through our development program.
• A work-from-home office setup allowance to ensure you have everything you need for an ergonomically designed workstation, plus internet allowance.

You need the following qualifications for this position:

• A minimum of 7 years of experience in managing complex digital transformations, especially in sales and service processes and the CRM domain in financial services
• Thorough understanding of core business drivers and processes within financial services firms
• A robust Dutch network in financial services firms
• Multiple years of project or consultancy experience as an internal or external consultant or manager, with the ability to manage and lead high-performing teams

What impact will you make?

As Senior Manager Financial Services Transformation, you will drive digital innovation to revolutionize customer experiences and improve operational efficiency. Within six months, you will have delivered tangible results by reaching significant implementation milestones at a strategic account or developing strategic visions within two customer domains in the financial services sector. By leveraging CRM strategies and IT solutions, you'll align business goals with cutting-edge technologies, foster stronger client relationships, and enhance overall market competitiveness.

How do you do this?

• Take a leading role in establishing digital and CRM expertise in the financial services domain
• Set up, design, and deliver CRM projects and products with international, cross-functional teams
• Advise, support, and facilitate financial services customers in sales and service business processes
• Ensure the portfolio of projects aligns with strategic goals and adapt propositions to changing market conditions
• Integrate innovative CRM and IT solutions like Salesforce and Microsoft Dynamics, supporting implementation projects with a team
• Foster strong client relationships to drive strategic engagement and commercial success

You will report to the Director and Partner of the Sales and Service Practice within the Financial Services Industry, with a strong focus on personal development and leading junior team members.

“Ons team gebruikt de nieuwste technologie om zakelijke toekomsten te bedenken, te leveren en uit te voeren.”

Rogier Berger | Manager