Digital Transformation & IT Excellence Lead

At Karsten International, you’ll lead the digital transformation by driving the development of internal proprietary tools, processes, and platforms to help business and operational teams work smarter. You’ll bridge strategy and execution, ensuring the digital ecosystem—including internal proprietary systems across operations and ecommerce, as well as external tools such as ERP, BI, CRM, and beyond—fuels innovation and efficiency across the organization, while taking full ownership of the IT delivery process from requirements gathering to delivery and business readiness.

We are looking for a candidate with a strong IT Program Management background, who is highly energetic about delivering the highest commercial business value first through digital change by applying agile delivery methodologies.

Your responsibilities include:

Digital Transformation Leadership

• Work closely with all internal stakeholders to drive the digitization of business processes and ways of working across all departments
• Take full ownership of the IT delivery process end-to-end, from digital roadmap creation to requirements gathering, prioritization, sprint planning, demos, retrospectives, business readiness, go-live planning, handover, documentation, and business acceptance
• Champion change management initiatives by identifying digital opportunities, leading implementation, and ensuring smooth adoption of new technologies
• Be responsible for the monthly business change processes, ensuring all business and operational stakeholders accept the digital product

IT digital ecosystem

• Take full ownership of the digital ecosystem, including internal proprietary systems across operations and ecommerce, as well as external tools including ERP, BI, CRM, and beyond
• Manage relationships with outsourced IT development and SaaS partners and vendors to ensure quality and alignment, maximizing value with a focus on scalability and ROI

Platform & Data Excellence

• Optimize analytics platforms (PowerBI, CRM) for better decision-making
• Ensure data integrity and governance across all systems
• Stay ahead of emerging technologies that could benefit operations

Job requirements

What we are looking for:

• A track record of owning IT/digital transformation in mid-sized or multinational companies
• Hybrid expertise: strong technical skills in agile development methodologies paired with change leadership, including driving adoption of change
• A digitally fluent mindset: you modernize legacy systems, advocate for smart tooling, and focus on user adoption
• Business-first approach: you translate IT solutions into growth through automation, data insights, or workflow redesign
• Fluency in English; Dutch and Mandarin are a plus

Who are we?

Karsten International develops a wide range of everyday products, from the latest gadgets to sustainable beauty items. Alongside working hard and delivering quality, the company highly values fun and collegiality. The team includes driven product developers, sales experts, logistics talents, online marketplace specialists, and graphic designers. With an extensive international network and more than ten years of experience, Karsten International serves consumers worldwide. You will have the opportunity to contribute to the company’s mission.

What we offer to keep you in top shape:

• Room for personal growth and professional development
• Excellent pension scheme
• Travel allowance
• 13th month and 8% holiday allowance
• Extensive lunch options, fresh fruit, and freshly ground coffee
• Bootcamp, yoga, and the Karsten football team
• Option to lease a bike
• Access to OpenUp for mental wellbeing
• On-site massage sessions
• Discounts on products
• Fun company outings
• Support with HSM visa and 30% ruling application (if applicable)

Our core values

• Efficient & cost-conscious: We manage time and resources smartly, think critically, and value what’s already in place
• Ambitious with long-term focus: We take ownership, build lasting relationships, and stay humble in our success
• Striving for the best: We measure, learn, improve, and challenge each other to exceed expectations
• Direct & respectful: We communicate openly and treat everyone with respect, regardless of background
• We like to have fun: We enjoy what we do and create a positive, energetic work environment