Process Expert Direct Import (2 roles)

Are you looking for an expert role focused on processes, systems, and optimization? Do you have an affinity with Direct Import and transportation systems? Do you want to be part of a fast-growing, international organization with real career development opportunities?

Join Action as a Process Expert Direct Import Logistics and develop your expertise at our headquarters in Noord-Holland.

Your team

You will join the Process & Systems team for Commerce and Supply Chain — a dynamic and growing department consisting of:

• Process Managers
• Process Experts
• Data Controllers
• Data Analysts
• Product Owners
• Operational Excellence Specialists

Together, we design, optimize, and safeguard the processes and systems that support Action’s rapid international growth. In this role, you will play a key part in improving Direct Import processes — from contract creation through to arrival in our logistics network and integration with Supply Chain operations.

Your Role

With more than 3,300 stores, distribution centers, hubs, and cross-docks, Action’s supply chain is constantly evolving. As a Process Expert Direct Import Logistics, you will play a key role in shaping and improving inbound processes, with a focus on simplicity, scalability, and system excellence.

Requirements Translation & Testing

• Gather business requirements from the Inbound Logistics team and translate them into clear IT specifications
• Lead and coordinate User Acceptance Testing (UAT) for system implementations and upgrades
• Ensure delivered solutions meet business needs before go-live

Process Design & Optimization

• Design, document, and continuously improve inbound logistics processes
• Identify bottlenecks and improve visibility, traceability, and efficiency in Direct Import flows
• Ensure processes are scalable and future-proof

Partner & System Connectivity

• Manage EDI connections with Logistics Service Providers (LSPs) and external partners
• Act as the link between Action and partners for system integration and data exchange
• Ensure stable and reliable system connections

Operational Support

• Act as the first point of contact for system-related issues within Inbound Logistics
• Work with IT, consultants, and business stakeholders to resolve issues
• Coordinate stakeholders and communicate progress
• Support the business in achieving operational KPIs

Current Key Projects

You will contribute to several strategic initiatives:

SAP Transportation Management (TM) – Inbound Implementation

• Expanding SAP TM from outbound to inbound logistics
• Supporting partner selection and solution design
• Improving visibility and transport management capabilities

SAP S/4HANA Rollout

• Supporting end-to-end implementation across the supply chain
• Ensuring business continuity during a complex transformation

Network Expansion

• Supporting new warehouses, hubs, and transport lanes across Europe
• Ensuring systems and processes are scalable for growth

This Is You

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field
• 1–3 years of experience in logistics, transport, or supply chain
• Affinity with IT systems and process improvement (SAP/TM is a plus)
• Strong communication skills in English (written and verbal)
• Analytical and structured approach to problem-solving
• Comfortable working across multiple projects with different stakeholders

What we offer you

Quite a lot, actually! From our headquarters in the Netherlands, your work has an impact across Europe. We now have >3000 stores in 15 countries and millions of smiling customers. And we're not stopping there, because we have major growth ambitions, both for Action and for you. Our growth means that you can also develop continuously. A different position, an interesting innovation project, new skills: With us, you can benefit from unlimited development in your professional career. And all this in a culture where our shared values are put into practice: discipline, respect, teamwork, customer focus, cost-consciousness and simplicity.

You can also count on Action for the following:

• A competitive wage;
• 24 days' holiday and the option to purchase 5 additional days;
• A fixed-term contract, with the aim of offering you an open-ended contract;
• Flexible working hours and the possibility of working from home for 40%, naturally in consultation with your team and your manager;
• 15% employee discount on your purchases from Action.
• A good pension scheme, health insurance and travel expenses allowance.