HR Service Agent

Your position and team

As an HR Service Agent, you are part of the Global HR Service Desk within Vanderlande, reporting to the HR Service Desk Lead EMEA, located at Vanderlande headquarters in Veghel.

The Global HR Organization of Vanderlande is organized in four main areas: Business HR, Reward & Mobility, Talent Acquisition & Learning, and Regional HR & Services.

The Regional HR & Services organization delivers specific expertise like HR Advice and Health & Wellbeing locally close to business stakeholders. In addition, this department also holds the Global HR Service Desk and the Global HR Specialists teams, who play an active global role in maintaining, supporting, and enabling HR service delivery.

The team includes 16 HR Service Agents, divided over the Netherlands, the United Kingdom, Germany, Spain, and the Middle East.

As an HR Service Agent, you are the first point of contact for employees based in the Netherlands. You resolve first-line HR inquiries and questions related to HR policies, processes, and systems, and execute basic transactions. You support employees and managers in using manager and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

HR Service Delivery & Operational Excellence

• Driving a seamless and coherent employee experience, while safeguarding required efficiency
• Provide inquiry resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
• Documenting inquiries through a ticketing and case management solution
• Meets defined SLA metrics for providing accurate, consistent, and timely services
• Perform back-office process execution
• Accountable for completing relevant research to support query resolution
• Responsible for executing processes in line with policies and standard operating procedures
• Guide employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
• Leverage data insights to continuously monitor the effectiveness of service delivery and to elevate the employee experience
• Supports ad hoc projects and activities related to HR Services

Continuous Improvement

• Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
• Drive local improvements in service delivery in close collaboration with various HR stakeholders

Key Competencies

• Customer Centric
• Optimizes work processes
• Ensures accountability
• Drives engagement
• Drives Results
• Nimble Learning
• Collaborates
• Instils trust
• Effective communication

Your profile

• Basic HR Policy & Administration knowledge
• Passionate about service delivery, a great service mindset
• Knowledge of fundamental HR practices including employee data, talent, learning, performance, recruitment and compensation
• HR Technology savvy, for example Excel and Workday
• You are based in the Netherlands already
• You possess valid authorization to work in the Netherlands

What we offer

This is a part time position with 24 hours per week availability needed Monday to Wednesday. This is a definite term opportunity with a 12-month tenure that can be extended further based on performance and business needs.

On top of your fixed salary, you’ll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days)
• Flexible working hours
• A hybrid workplace (40% working from home and 60% in the office)
• A Health & Wellbeing budget worth €300 per calendar year
• Commuting allowance, including full reimbursement of travel by public transport
• Working from home allowance
• Collective pension scheme and discount on additional health insurance
• On-site company health centres with a gym, physiotherapists and occupational therapists
• Vanderlande Academy and training facilities to boost your skills
• A variety in Vanderlande Network communities and initiatives
• A great company restaurant and coffee bar with barista

Background screening

For this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision.