Sales Support Associate

At IDEXX, if you speak French and English, you can join as a Sales Support Associate.

As a Sales Support Associate at IDEXX, you will provide support to the sales team in your region and act as a liaison between sales professionals and internal departments. You play a vital role in the overall health and advancement of the region’s objectives. You will make sure all the checks and balances are in place in the lead-to-order process, provide transactional support to ensure successful and efficient execution of business transactions, and generate smooth onboarding for customers.

This role is a temporary position of 1 year duration.

In this role, your day-to-day will include:

• Partner with the commercial ecosystem on sales proposals while balancing the needs of the customer and the business.
• Investigate and resolve inquiries or concerns, and escalate situations that are unique and unable to be resolved through current processes.
• Proactively identify opportunities to positively enhance the service offering.
• Understand the organizational structure, customer agreement lifecycle, products, services, marketing programs, and pricing.
• Demonstrate resourcefulness and know where to locate and follow policies, procedures, and program guides.
• Gain trust and confidence with members of the commercial ecosystem through honesty, integrity, and authenticity.
• Drive results and meet service level agreements by prioritizing and planning work to ensure tasks are completed on time.
• Contribute to customer satisfaction, loyalty, and retention by partnering with members of the commercial ecosystem to develop creative solutions that meet customer needs.
• Use SalesForce.com to approve the setup of new SAP accounts.
• Support the achievement of revenue, gross margin, and operating expenses targets.
• Ensure the sales team adheres to pricing policies, submits paperwork correctly, and follows the correct audit guidelines.
• Provide daily reporting on the number of instruments sold, installations, and pipeline for internal use.
• Participate in projects to implement initiatives, identify project opportunities, and generate ideas and solutions.
• Communicate with related areas to coordinate work.
• Potentially lead work activities of others, coordinating daily activities and providing training, coaching, and guidance.
• Support personal development.

What you will need to succeed:

• You’ll often use your own initiative to drive tasks and targets.
• Your skill set includes being analytical, with a high level of experience in Excel and preferably SalesForce.com and Business Objects.
• Project management skills and the ability to work in cross-functional teams in a matrix environment.
• You’ll have a keen eye for detail and love to work with data, with experience in data gathering.
• Process improvement skills.
• Excellent interpersonal skills with strong verbal and written communication skills.
• You’ll love to collaborate, communicate, and work with a range of different stakeholders across the organization.
• It’s essential you speak fluent Business English and fluent French.
• Presentation skills, with the ability to present and explain business requirements to all audiences.
• Influencing skills to gain commitment and support for decisions and to motivate the organization to support business changes.
• Ability to prioritize and plan work to be completed on time, and stay focused when conflicting distractions present themselves.
• Effective communication and collaboration with the commercial ecosystem in the local language and conversational English proficiency.
• Demonstrate interpersonal skills such as managing conflict and ambiguity and being resilient.
• Commercial, business, and financial acumen.
• Be a trustworthy partner to Sales Professionals, providing support and developing intricate financial sales proposals of all complexities while balancing the needs of the customer and the company.
• Identify opportunities to better serve customers.
• Excellent organizational skills and attention to detail.
• Demonstrate teamwork and effective collaboration, and effectively prioritize work and deal-shaping conversations with sales partners to meet commitments aligned with organizational goals.
• Advanced knowledge of products and services, systems, programs, and processes, and proactively identify opportunities for improvement.
• Actively share knowledge and act as a role model within the team.
• Strong interpersonal skills such as being customer-focused, managing conflict, managing complexity, and balancing stakeholders.
• Build strong relationships across multiple regions and effectively interact with sales leadership.
• Effectively communicate decisions and expectations.
• Demonstrate emotional intelligence and show resilience when responding to change.

What we offer:

• When you join IDEXX, you will find yourself in a challenging but exciting environment where you are given the opportunity to be yourself, innovate, and grow.
• From day one, you will get full autonomy in your work and ample support when you need it.
• You will join a successful team that is proud of the work they do and motivated by their unified purpose of helping others.
• You will work with people who are inspiring, open, and the best in their operating space.
• With a team of over 10,000 all over the globe, there are lots of opportunities for learning, personal growth, and career expansion.
• You’ll be part of a double-digit growth company in a quickly growing market, leading the way forward with innovative products, services, and a strong focus on customers.

Every role at IDEXX contributes to enhancing the health and wellbeing of pets, people, and livestock.