Lead New Service & Operations Architect

Job Description

As Lead New Service & Operations Architect within the New Services organization of Philips, you are accountable for the end-to-end Service and Operations Architecture of the Technology Maximizer Solution. You play a pivotal role in translating customer needs and service strategy into scalable, system-enabled, and operationally robust service offerings across multiple modalities, including IGT, MR, CT etc.

You operate at the intersection of service innovation, operations, program management, business process owners, experts, and IT, ensuring that new services are workable, compliant, tested, and successfully adopted in daily operations. This role combines conceptual process thinking with strong stakeholder engagement, architectural leadership, and change enablement.

Your role:

• Own the end-to-end Service and Operations Architecture, including architectural service blueprints, service capability analyses, and reference architectures aligned with Philips standards.
• Translate validated customer needs into concrete service and operations design choices, embedding customer value from service requirements to concepts through verification and implementation.
• Design service and operations solutions with a strong operational mindset, including Market-to-Order (M2O) and Order-to-Cash (O2C) processes, tooling, and systems.
• Provide architectural leadership in multi-disciplinary service innovative initiatives. Lead Advanced Development for new propositions, defining scope and project size for PDLM services development.
• Act as the recognized subject-matter expert for PDLM Services processes and represent Service Design and Operations in audits and governance forums.
• Own decisions impacting service architecture, operations design, and tooling, including Market-to-Order and Order-to-Cash processes.
• Build strong relationships with global stakeholders and navigate cultural differences effectively.

You’re the right fit if:

• You hold a Master’s degree or equivalent experience in a relevant field (Engineering, Information Systems, Health Sciences, Supply Chain, or related).
• You bring 8+ years of experience in Service Operations Design, Service Delivery, Supply Chain, Engineering, or comparable environments.
• You have experience with PDLM processes and/or regulated industries, with a strong understanding of compliance and audit requirements.
• You demonstrate a strong process and architectural mindset, with the ability to design end-to-end service operating models (people, process, systems, governance), and an affinity for IT systems (e.g. SAP, ServiceMax, Salesforce).
• You have hands-on experience in designing and implementing Market-to-Order (M2O) and/or Order-to-Cash (O2C) processes in a global environment.
• You bring experience in service operations, supply chain, or installed base lifecycle management, and understand how services integrate with logistics, uptime, and service delivery.
• You are able to translate service architecture into execution, driving implementation, adoption, and operational readiness across markets.
• You have proven ability to operate in cross-functional, international environments and effectively influence diverse stakeholders.
• You are customer-centric, quality-driven, and audit-ready, with a strong focus on delivering scalable and robust solutions.
• You have an affinity with digitalization, data, and automation, and are able to leverage these in service design and operations.
• You are able to maintain a broad, end-to-end perspective, identifying key stakeholders and creating clear overviews of processes, systems, and dependencies.
• You have a mindset focused on continuously improving service and supply chain processes.
• You have strong English communication skills.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.