Customer Success Specialist

Customer Succes Specialist

Empower Our Users & Grow Into a Trusted Customer Advisor

At Cleopatra Enterprise, we help world-class companies in industries such as (renewable) energy, chemicals, and pharmaceuticals deliver massive projects on time and within budget. Our software is the gold standard for project cost management. But even the best software creates value only when users truly understand how to apply it in their daily work.

As our Customer Success Specialist, you will play a key role in helping customers succeed with our platform. This role is the ideal starting point for a career in Customer Success within a complex B2B software environment. You will begin by mastering our users’ day-to-day challenges and grow into a trusted advisor role for strategic customers.

Reporting directly to the Customer Success Manager, you will work closely with both customers and internal teams to improve user adoption, customer experience, and long-term success.

What You Will Do

You will start by becoming an expert in how our users work with the platform day to day. By helping customers solve challenges, optimize workflows, and understand best practices, you’ll build the foundation for a long-term career in Customer Success.

As you grow into the role, you’ll become increasingly involved in onboarding, adoption, customer health monitoring, and strategic customer conversations.

Your daily work will include:

• Supporting Users & Driving Adoption: Helping users with functional and workflow-related questions, ensuring they get maximum value from the platform. You will investigate issues, explain software functionalities, and translate technical concepts into practical solutions.
• Being the User’s Advocate: Identifying recurring customer challenges and translating them into actionable feedback for our product and development teams. You will help improve both the customer experience and the platform itself.
• Partnering with Customer Success: Partnering closely with the Customer Success Manager on onboarding, customer health monitoring, business reviews, and customer success initiatives.
• Knowledge Building: Creating and improving help documentation, best-practice materials, and “how-to” guides that empower users through self-service.

Who You Are

We are looking for someone with a technical mindset and a service-oriented attitude. Whether you are a fresh graduate or have up to 2 years of relevant experience, we value curiosity, ownership, and the drive to grow.

• Background: You hold a bachelor’s or master’s degree in a relevant field such as Engineering, Business IT, or Project Management. Experience or affinity with project controls is a strong plus.
• Analytical Mindset: You enjoy digging into the “why” behind a problem and do not stop until you find the right solution.
• Communication Skills: You can explain complex software functionalities in a clear and practical way. Fluency in English is required; Dutch or additional languages are a plus.
• Tech-Savvy: You pick up new software tools quickly and are curious about how systems work under the hood.
• Customer-Oriented: You genuinely enjoy helping people and remain calm and professional under pressure.

What’s In It For You?

Mentorship: Work directly with an experienced Customer Success Manager who is committed to your professional development.

Impact: Support some of the world’s largest industrial projects, including initiatives contributing to the global energy transition.

Career Growth: Successful team members typically grow toward Customer Success Management or implementation-focused roles. As a fast-growing international company, we offer significant opportunities for people who take initiative and want to grow.

Environment: Join a vibrant international team in our Zwijndrecht office, where collaboration, ownership, and team successes are celebrated.

Why Cleopatra Enterprise

Cleopatra Enterprise is evolving into an enterprise platform that helps global organizations manage and improve critical operational and strategic processes. We work with industry-leading clients in complex project and asset-intensive environments, where performance, control, and decision-making truly matter.

As Customer Success Specialist, you will play a key role in ensuring customers achieve measurable business outcomes and embed Cleopatra Enterprise into the way they operate. This is not a traditional support role — it is a advisory position with real influence on long-term client success, product adoption, and the value we deliver worldwide.

You will operate at the intersection of enterprise software, operational adoption, and stakeholder management, helping clients make Cleopatra Enterprise a business-critical platform.

The salary range for the role is between €2,800 and €4,000 based on full-time employment. In addition, you will receive 29.5 vacation days, a company phone, travel allowance, a good pension scheme, and an annual bonus based on performance and company results.