Platform Engineer - Observability

Observability Platform is responsible for managing the capabilities that help identify issues within TomTom’s online products and ensure they are fixed in a timely manner to enable the best customer experience. The team drives improvements in service quality and effectiveness and aims to enable self-service for users through system engineering and software development. As an SRE, you will work on reliability, availability, scalability, and efficiency for your team and the rest of the company.

What you’ll do:

• Contribute to the architecture, design, standards, and implementation of new and existing observability systems to enhance their reliability, efficiency, and scalability with a high level of autonomy.
• Manage existing observability tools and help customers master them.
• Scale systems and increase their reliability in a diverse environment, ensuring mission-critical systems meet 99.95% SLOs.
• Participate in an on-call rotation with a sustainable schedule and strong tooling.
• Be an important part of the Incident Management process and help improve TomTom’s MTTR.
• Support navigation tooling in the world.

What you’ll need:

• At least 2 years of experience working in SRE, Platform, or Infrastructure organizations with cloud-native infrastructure, including Kubernetes on public cloud platforms and related technologies and tooling for cloud runtime platforms.
• Experience managing large-scale vendor and/or self-hosted observability tools responsible for several of the following areas: logs, metrics, traces, black box monitoring, and alerting.
• Proficiency in modern coding or infrastructure-related languages such as Python or similar.
• GitOps practices and infrastructure automation, including infrastructure as code. Building tooling around Kubernetes (Helm, Operators, CRDs a plus).
• Experience with SRE best practices, observability, incident management, and SLIs.
• Experience with cloud-native architecture, technology, engineering, and operations (CNCF).
• Understanding of security, privacy, and compliance essentials.
• Strong fundamentals in Linux, containers, networking (TCP/IP, DNS, TLS), and distributed systems.

General skills and experience:

• Experience building and operating mission-critical systems.
• Product mindset.
• Excellent communication and collaboration skills.

Nice to have:

• CI/CD technologies, including source code management (GitHub), pipelines, secrets, and artifacts.
• Experience with OpenTelemetry.
• BSc in computer engineering or equivalent desirable.
• Customer support experience.

What we offer

A competitive compensation package.

Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.

Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.

Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. TomTom asks employees to come to the office two days a week, and the remaining three can be worked in either location.

Improve your home office with a setup budget and get extra support with a monthly allowance.

Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world TomTom is mapping.

Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.

Join annual events like the Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.

Meet your team

We're the Service Platform Product Unit. We support Product Development and IT Service Management to ensure we get the most out of our tools and services. In our team, you will be an essential part of the entire operation, keeping everything moving so we can continue innovating on a global, real-time scale.

At TomTom

You’ll help people find their way in the world by contributing to TomTom’s mission to engineer the first-ever real-time map.

Work with a team of 3,300+ unique, curious, and passionate problem-solvers. Together, you’ll open up a world of possibilities for car manufacturers, enterprises, and developers to help people understand and get closer to the world around them.