front of house intern

We are looking for someone who isn’t afraid to do things differently and join a company that is turning the hospitality industry upside down and expanding globally. A unique opportunity has come up to join our hotel team as a front of house intern.

Come join a fun, flexible, and passionate team that has big dreams and even warmer hearts.

Why working for us is different

In this internship, we won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will learn to be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.

Internship purpose

You’ll be exposed to all that hospitality offers in reference to Operations, including hospitality management, food and beverage, guest experience and overall day-to-day operation.

You will have regular check-in moments with your designated internship manager - you will be able to set goals and continue your learning through this hands-on role. We will also accommodate any credit-related learning as needed.

Key responsibilities

• Assist ambassadors with daily operations - welcoming and greeting guests, self check-ins and check-out, reservation verification, concierge inquiries, guest requests and demands, luggage storage
• Change the way guests feel about hospitality, deliver the citizenM guest experience - connecting, friendly, genuine and real - curating a personalized experience
• Work collaboratively with team members by delivering memorable experiences
• Learn to work with system platforms and booking engines (online travel agencies) used to conduct daily operations and reservations
• Exposure to F&B - barista, mixologist, serving and preparing meals, learning the requirements to clean and maintain a kitchen within department of health standards
• Work as night ambassador for up to 1 month where you learn how to conduct our Night Audit procedure, close the bar and prepare breakfast with our night owls

What you will learn

• Exposure to non-traditional pretty epic hospitality culture with awesome values
• Importance of facilitating happiness and building trust amongst a team
• Benefits of cross-trained empowered employees
• Day-to-day duties of ambassadors
• Skills in making barista coffee, mixology (cocktails) and front-of-house systems and procedures
• How to adapt to changing conditions and active hospitality smart thinking solutions
• Effective feedback skills, and awareness of social and emotional intelligence

Do you have what we’re looking for?

You are:

• available for six or more months
• a student enrolled at a university during the entire duration of the internship

To be successful at citizenM, you’ll need to have:

• A genuine touch: Treat all people as you would treat your best friends
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you’ll need to be:

• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in you. You create positive change.
• Fluent in English. Other language abilities are welcome too!

Please note that we are only able to consider applicants currently with the right to work in the country (we cannot facilitate visas, sponsorship, work permits or relocation).

What's in it for you?

• Monthly personal improvement plan
• Exciting on-the-job training across hotel operations, including coffee, mixology, front desk, food preparation, and service
• Full immersion (onboarding training)
• Access to citizenM learning and development programs
• Staff meal provided each shift. Delicious barista coffee & tea whilst working
• Up to 10 citizenM experience nights for you (and a discounted rate for friends and family)
• Wellbeing Employee Assistance Program (EAP)

Our hotel operates 24/7 with a rotating flexible schedule, including morning and evening shifts. Availability to work weekends is required.

Now hiring for a June 2026 start at our Amsterdam South (Zuid) location.

About citizenM

citizenM is an affordable luxury hotel chain for mobile citizens of the world.

We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.