SME Technical Support Engineer – Tactical Systems & Edge Computing
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About this job
For one of our clients within the Defence & Security domain, located in the Zwolle area, we are looking for a Senior Technical Support Engineer (SME level) to operate at the forefront of tactical communication and edge computing environments.
In this role, you will support and enable customers working with decentralised C5ISR systems in complex and demanding conditions, where connectivity is not always guaranteed. You will act as a key technical expert, helping users deploy, operate, and optimise advanced systems in real-world scenarios.
This is not a traditional support role — you will work close to operations, solving complex challenges, supporting field deployments, and contributing to innovative solutions used in mission-critical environments.
Main responsibilities
- Deliver technical training, demonstrations, and hands-on support to customers
- Support field tests, exercises, and operational deployments
- Troubleshoot complex issues across hardware, operating systems, applications, and networks
- Provide support in high-pressure and mission-critical environments, including on-site when required
- Optimise system performance in edge environments (limited bandwidth, power, rugged conditions)
- Collaborate with internal teams to improve and evolve technical solutions
- Contribute to the development of next-generation systems (e.g. AI/ML, edge computing, resilient communications)
- Document best practices, procedures, and training materials
- Support knowledge sharing and mentor both colleagues and end-users
Requirements
Experience & expertise
- Proven experience in a technical support or engineering role within complex IT or embedded environments
- Strong knowledge of operating systems, including Windows and Linux (embedded systems is a plus)
- Experience with networking concepts (OSI layers 1–3) and tactical or distributed networks
- Hands-on experience with routers, gateways, and network configurations
- Familiarity with video streaming technologies and protocols (e.g. RTSP, UDP, H.264/H.265)
- Experience with tools such as GStreamer, FFmpeg, or similar is a plus
Technical domains (preferred)
- Embedded platforms (e.g. Raspberry Pi, Android systems)
- MANET or tactical communication systems
- UAV platforms or SDR (Software Defined Radio)
- Experience or affinity with C5ISR systems, sensor integration, or defence technologies
Personal profile
- Strong problem-solving skills and ability to perform under pressure
- Hands-on, proactive, and solution-oriented mindset
- Strong communication skills, able to support both technical and non-technical users
- Comfortable working in dynamic and operational environments
- Team player with a knowledge-sharing mindset
Language & flexibility
- Fluent in English (Dutch is a strong plus)
- Willing to travel and provide on-site and occasional 24/7 support
- Comfortable working within the Defence & Security domain (security requirements may apply)
What we offer
- A highly dynamic role at the intersection of technology, operations, and innovation
- The opportunity to work on mission-critical systems in real-world environments
- Exposure to cutting-edge technologies in edge computing, communications, and AI
- A collaborative and technically driven environment
Sensing problems. Developing solutions.
Our Sensing and Control Systems provide new insights and access to what is happening in harsh environments. Scientific Data Processing ensures that you get the most out of the world's most under-utilized precious resource: data. We can then turn that data into smart decisions with our Intelligent Software Applications. Or if you need on-site support, we have…
Sensing problems. Developing solutions.
Our Sensing and Control Systems provide new insights and access to what is happening in harsh environments. Scientific Data Processing ensures that you get the most out of the world's most under-utilized precious resource: data. We can then turn that data into smart decisions with our Intelligent Software Applications. Or if you need on-site support, we have the brightest minds and greatest people in Technical Consulting for R&D.
Taking the R&D Journey Together
Research and development projects are usually long-term investments in complex systems involving stringent requirements, formalized relationship structures and interfaces, and highly impactful project phases and team scaling. It is important to have an experienced partner that is in it for the long haul. At S[&]T, we are relationship driven, and think not only about the first steps toward partnership, but the long-term win-win-win. We have flexible methods of partnering, and are able to support R&D via projects, personnel and products, depending on which method provides the best solution. Our open communication style and people-driven methods create smooth interfaces and ensure that we are a dependable partner through thick and thin.
Meant to be at S[&]T
At S[&]T, relationships always come first, and we treat our employees like we would like to be treated. We understand that smart people need flexibility, challenging projects, open communication and a motivating career path. If you would like to choose your own adventure when it comes to building a role that is right for you, we are here to support you along the way. Our flat structure and direct connections in a variety of R&D settings provides you with plenty of opportunity, while we also work hard to ensure that we create a fun environment along the way.
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