IT Asset & Configuration Manager/CSDM specialist

We are looking for an IT Asset & Configuration Manager / CSDM Specialist within our Center of Excellence (CoE) IT Control & Service Management. In this role you manage the CMDB within our IT Service Management solution (ServiceNow). In doing so, you ensure that changes to the system and its content are controlled and structured. Together with your counterpart in Asia Pacific, you will be responsible for the design, development, and maintenance of the CSDM architecture within the ServiceNow platform. Do you want to be the point of contact for the organization regarding all configuration items we have in our CMDB? Do you want to collaborate with a wide range of stakeholders, both internal and external, and with colleagues in other regions in the world as well? Do you want to guide our CSDM journey and implement the model according to best practices? And do you have the ability to effectively communicate with all levels of an organization? Then please read further.

We vragen

• 10+ jaar
• Samenwerkingsgerichtheid
• Een procesmatige aanpak

We bieden

• Een uitgebreid arbeidsvoorwaardenpakket
• Regie op eigen ontwikkeling

Your job

As IT Asset & Configuration Manager / CSDM Specialist for our IT Service Management team, you will be overall responsible for maintaining, updating and enhancing the Asset Management module and process. Together with the wider Service Management team you deliver value to the business partners, aiming for stakeholder satisfaction. Your responsibilities are the following:

• You oversee all hardware assets (servers, personal computers, printers, routers, ...), software assets (applications, databases, batchjobs & scripts, web sites, cloud environments, ...) and other services in the organization.
• You take care of proper registration of all hardware, software and services in the CMDB and further enhance it.
• You create and implement strategies for effective IT Asset Management (ITAM) systems.
• You develop and enforce ITAM policies and best practices.
• You are responsible for both the operational work around ITAM as well as the process part, including improving asset management processes and documenting them.
• You design, implement and maintain the ServiceNow CSDM architecture in accordance with best practices and industry standards.
• You identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
• You integrate ITAM with other ITIL processes.
• You collaborate and cooperate with IT teams and individuals across the globe on various initiatives, projects and tasks.
• In the event of exceptional circumstances, you may be required to temporarily step in as a backup for the Incident or Change Manager.

Working environment

ABN AMRO Clearing is a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.

In your role as IT Asset & Configuration Manager / CSDM Specialist you are a member of the Center of Excellence (CoE) team called IT Control & Service Management. This CoE is part of the 1Global organization, which includes IT and Business specialists around the globe. The 1Global organization consists of:

• Product GRID, mainly responsible for software development, maintenance and DevOps support.
• Platform GRID, mainly responsible for developing and maintaining on-prem and cloud-based infrastructure environments.
• 3 Centers of Expertise: IT Control & Service Management, IT Architecture and IT Security.

Most of the work done in the 1Global organization is carried out in an Agile way. Prioritization of work and project-related budget allocation is done on high level via the Quarterly Business Review process and meetings. The CoE IT Control & Service Management is set up in three streams:

• The IT Control team is responsible for maintaining and updating the IT risk management framework and guiding and managing internal and external audits.
• The Service Management team is mainly responsible for ITIL process management (Incident Management, Change Management, Problem Management, Asset Management, etc.), performance management, monitoring & audit, chain control, service agreements and escalation management (e.g. Group SLA standards, IGAs).
• Supplier Management is responsible for optimizing third-party contract management for external software and HR vendors.

Your role is in the IT Service Management stream where you work closely together with IT Service Management colleagues, PO's, IT Engineers, IT Platform Engineers and Business Developers in both the Product and Platform GRID. You also collaborate with colleagues in the other CoEs and in other regions, including Asia Pacific and the United States.

Your profile

Your nature is to take the lead and act in the driver seat, not waiting until others tell you what to do. You're known for your excellent oral and written communication skills and ability to effectively communicate with all levels of an organization, including senior management and stakeholders. You have strong attention to detail, documentation and interpersonal skills. As this is a global company, global collaboration and communication is key, occasionally also outside EU business hours. Experience working in a regulated, financial and/or IT industry is preferred. Knowledge of information management and of IT systems, processes, and regulations is also valued.

On top of that, you match the following hard skills:

• 7 to 10 years of working experience in an IT Service Management environment.
• 5+ years of operational IT Asset Management experience.
• 3+ years of experience in designing and implementing CSDM architectures and workflows.
• 3+ years of experience with ServiceNow is a must.

Certifications

• ITIL v3/4.
• CITAM (Certified IT Asset Manager) or CSAM (Certified Software Asset Manager) or comparable.
• ServiceNow Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)).

We are offering

• An attractive gross monthly salary between € 6,072 and € 8,675 based on a 40-hour working week, including holiday allowance and a flexible benefit budget, depending on your working experience and skills.
• An excellent pension scheme, ensuring that you are well prepared for the future.
• Flexibility in working: working from home is possible in consultation with your team and depending on your role. An ergonomic home office setup will be provided.
• Five weeks of vacation per year, supplemented by two mandatory days off, with the option to purchase up to four additional weeks annually.
• Five “Banking for better days”: extra days off that you can use for personal development or volunteer work.
• Personal development is key: you receive a development budget of €1,000 per year, which can accumulate up to €3,000.
• An annual public transport pass with free public transportation throughout the Netherlands for both business and private use.