Business Process Manager

Reliability is of utmost importance at NN, and as a Business Process Manager (BPM), you play a vital role in ensuring this. You work closely with NN Business Units, IT teams and NN countries to ensure that processes run smoothly, establish excellent processes, and optimize service for customers. As a Business Process Manager, you play a crucial role in making processes more efficient and improving the service for our customers.

We bieden je

• NS Business card, ook privé te gebruiken
• 13e maand en vakantiegeld
• 27 vakantiedagen en 1 Diversiteitsdag
• Hybride werken

Waarom NN Group

• Internationale werkomgeving
• Support +20 miljoen klanten
• Werken waar en wanneer jij wil

What you’re going to do

As the Business Process Manager, you are the central figure regarding IT Service Management processes, such as Incident, Problem and IT Change Management. Together with your fellow ITSM BPMs, you work towards designing new processes or improving existing IT service management processes, and you report on process performance. In this way, you and your ITSM team contribute to the reliability of NN's IT landscape and provide high-quality service to NN as a whole.

You are someone who knows exactly what they want and need. If it's not immediately available, you'll take care of it yourself. Whether it's acquiring knowledge or taking steps forward, you bring enormous positive energy and ask the right questions, keeping everyone, including your manager, focused. Thanks to your strong personality, IT Service Management knowledge and experience, you are a valuable sparring partner. People enjoy being around you because you inspire them and involve them in continuous optimization, both in English and preferably Dutch. Additionally, knowledge of ServiceNow ITSM is a plus.

Realistic Results:

• Interaction with stakeholders: you are the connecting factor when it comes to process improvements and take the lead in embedding process improvements
• Optimization: you proactively look for process optimization and innovation. You advise stakeholders with proposals for continuous improvement and independently and successfully implement process improvements in the chain
• After analyzing processes and creating an overview, you advise the Product Owner in prioritizing strategic projects that contribute to improving customer service or reducing costs

What we offer you

• Salary between €3,041 and €4,344 based on 36 hours and depending on your knowledge and experience
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. If you prefer to travel with your own transport, you can declare the kilometres travelled
• Allowances for setting up your home office and for internet use

We work hybrid at NN. Together with your team, you decide where, how and when you work.

Who you are

• Around 4-5 years of experience as an ITIL Process Manager, owner or BPM
• Knowledge and experience with ITIL processes (ITIL V3, ITIL 4)
• A strong sense of energy and a results-oriented approach

Who you will work with

You will be working with driven, enthusiastic and professional colleagues who value collaboration very highly. Doing activities together, such as having a drink or lunch, is highly valued. Each team member has expertise in certain processes and is eager to learn from and strengthen one another. The team currently consists of seven colleagues, including the Product Owner, and is very diverse. Will you contribute to the team's knowledge and growth by being our new colleague?

This is a permanent position.