Client Service Risk Specialist - Strategy & Operations

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

Risk & Compliance

Client Service Risk Specialist - Strategy & Operations

Your impact

You will be part of McKinsey’s Client Service Risk (CSR) function, whose mission is to enable McKinsey’s client impact and innovation, while managing risks to our clients, our firm, and our people.

In the Technology Risk team, we are helping ensure positive and lasting impact from the Tech and AI revolution through pragmatic, expert and integrated technology risk capabilities. Our goal is to act as trusted thought-partners to the firm's leadership on technology and its risks, serving as innovative problem solvers. We offer deep expertise that is alive to emerging issues and trends, drawing on a strong network of relationships within and beyond the firm.

As a Strategy & Operations Specialist in Tech Risk you will directly support the Tech Risk Leadership team, reporting directly to the Leader, Technology Risk.

Core responsibilities

• Support TR leaders as a thought partner to shape problem-solving, recommend solutions, and accelerate key priorities.
• Align priorities across CSR leadership, Tech Risk leadership, and adjacent functions.
• Define and maintain strategic and tactical priorities, including identification, tracking, and progress monitoring, and coordinate within CSR to communicate those priorities.
• Translate strategic priorities into actionable work plans with clear ownership and timelines.
• Conduct forward-looking, off-cycle shadow strategy work to anticipate emerging issues, risks, and organizational needs.
• Convene and run regular team meetings and leadership committees, including agenda-setting, materials, facilitation, and follow-ups.
• Support preparation for committees, executive meetings, and global leadership forums.
• Coordinate team meetings, virtual and in-person, including agenda design, content synthesis, logistics, and follow-through.
• Coordinate across CSR to ensure materials are shared across the function.
• Attend and represent the Leader, when necessary, in intra- and inter-function meetings such as regional meetings.
• Ensure decisions, actions, and commitments from leadership meetings are tracked and executed.
• Establish and maintain decision ownership and decision hygiene, including clarifying decision rights and enforcing follow-through.
• Develop and maintain a clear narrative on who the team is and what it does.
• Drive internal communications cadence to ensure transparency and alignment.
• Coordinate external-facing messaging in collaboration with firm Reach and Engagement teams.
• Prepare executive-quality materials for leadership and global forums.
• Synthesize content for CSR leadership and Tech Risk qual packs.
• Track transition timelines, key initiatives, and cross-team dependencies.
• Drive consistency, data integrity, and excellence in reporting.
• Coordinate delivery of strategic initiatives across teams.
• Monitor risks, issues, and bottlenecks, proactively resolving bottlenecks.
• Provide ad hoc operational and analytical support.
• Collaborate on special projects with leadership.
• Translate strategy into clear success metrics, OKRs, and performance signals.
• Support cross-function people issues such as job descriptions, role clarity, and skills matrices.
• Manage Tech Risk hiring, rotational roles, BC staffing, and headcount planning.
• Submit and track role approvals.
• Support onboarding processes.
• Support evaluation, performance, and professional development processes.
• Work with the CSR People Leadership team to develop and coordinate learning and development opportunities.
• Review and approve external professional development requests.
• Lead or support capability-focused committees and initiatives.
• Prepare materials for key global and firm-wide meetings.
• Manage logistics and execution for major meetings and events.
• Provide day-to-day operational support across leadership teams.
• Serve as liaison within CSR and across functions.
• Create feedback loops and surface organizational improvement opportunities.
• Act as an independent signal and truth-teller to leadership.
• Ensure alignment between leadership intent and execution.

You will report directly to the Leader of Technology Risk.

Your growth

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity.
• Global community: You’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary based on your location, experience, and skills, we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your qualifications and skills

• University degree is required.
• Independently manages multiple people and projects simultaneously while participating in best practices and nurturing a trust-based, inclusive, productive environment.
• Capable of raising issues, generating solutions, and working effectively under pressure.
• Non-hierarchical approach with flexibility and the ability to build consensus among team members.
• Ability to handle multiple tasks, prioritize them, and carry them out independently while being mindful of the big picture.
• Sensitivity with confidential information and adherence to the highest professional and process standards.
• Strong influencing capabilities, including willingness to push back and deliver tough messages to senior audiences, and demonstrated track record of leadership in high-performing teams.
• Ability to engage audience and create clear, logical, and structured communications across all formats, with fluent level language skills in English.

• Firm Administration