Desk Sales Coordinator P&A BE

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For Yamaha Motor Europe, branch Benelux (YMBNL) located at Schiphol-Rijk in the Netherlands, we are looking for a Desk Sales Coordinator P&A in our Sales & Product Parts/Accessories and Service Division.

Coordinate all P&A multichannel sales activities within the YMBNL P&A department. Inform dealer network, B2B, customers and internal colleagues upon new P&A product information. Maintain and secure a flawless Yamaha P&A system. Offer a customer-centric back office for all P&A related questions and/or assistance.

Your responsibilities:

• Assist and inform our dealer network concerning all P&A related questions received via email and telephone.
• Assist customers who reach out via telephone and email. Forward customer 2nd line questions within our YMBNL team or our dealer network. Support and advise Lead/Manager upon customer questionnaire escalations.
• Coordinate an efficient and flawless P&A order process between our dealer network, B2B, YME and other stakeholders.
• Coordinate and monitor daily, weekly and monthly sales to secure monthly/yearly P&A budgets and report management upon inconsistencies and/or possibilities.
• Inform dealer network monthly/quarterly upon sales results versus sales targets and advise them accordingly to achieve sales targets.
• Inform dealer network upon new product information, availability and alternatives. Inform and train new dealers on Yamaha P&A systems to improve efficiency and results. Support and guide dealer network with all P&A related questions.
• Coordinate all P&A e-commerce related activities to secure our omni-channel sales targets.
• Participate in Yamaha promotional events, such as national shows and demo tours.
• Coordinate all local business (S100, propellors, etc.) activities and sales. Analyse new opportunities and initiate improvements on quality and/or sales. Execute clear administration with Yamaha systems to secure proper purchase and stock control and flawless invoicing and shipping.
• Coordinate warehouse activities like clearing purchase orders and processing local orders to our dealers.

What do you bring?

• Minimum of 3 years Sales Desk experience or automotive customer support
• Language efficiency (verbal and written) in Dutch, English and French (mandatory)
• Driving licence categories A and BE; Boating licence I & II is a plus
• Interest in and knowledge of Yamaha (PTW) products

About you

A motivated and inspirational colleague, happy to support the business and truly devoted to customer success. You are a humble team player, willing to learn and not afraid to face challenges. Quality and professionalism lie close to your heart.

About Yamaha Motor Europe

Yamaha Motor Europe is responsible for coordinating the marketing and sales activities of our products in the European market, mainly: Yamaha motorcycles, scooters, marine engines, personal watercraft vehicles, boats, 4-wheeled all-terrain and side-by-side vehicles (ATVs/SSVs), lightweight vehicles (golf cars, personal and commercial vehicles).

What’s in it for you?

• A diverse and international environment
• Commuting allowance, holiday allowance, and 28 days off to enjoy as you please
• 13th-month payment and participation in our Bonus Program
• Pension scheme
• Learning and development opportunities
• Discount on Yamaha products
• Your first contract will be temporary, with the intention to extend or offer an indefinite contract
• Support in getting your motor or boat license
• Free fruit available in the office
• Fuel up at "The Three Forks" with a yummy breakfast or lunch—right here at the office and easy on the budget
• Employee Assistance Program (EAP) to support you and your family with health, wellbeing and practical life matters
• Company and team events to get to know your colleagues