Customer Support Specialist DE

Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact.

Mission of this role

At Rentman, support isn’t about closing tickets but it’s about unblocking customers and helping them succeed with our product. We’re looking for someone who enjoys helping others, solving problems, and making things better and not just for one customer, but for all of them. As a Customer Support Specialist, you’ll be the bridge between our users and our product. You’ll help German- and English-speaking customers navigate complexity, solve real operational challenges, and turn their feedback into meaningful product improvements.

What you'll do

• Support Rentman customers move forward when they’re stuck via chat, email, and phone
• Own problems end-to-end: from first message to final resolution
• Become a product expert and guide customers to smarter ways of working
• Spot patterns in customer issues and feed insights back into Product
• Keep our systems (Zendesk, Aircall) clean and actionable
• Contribute to a supportive, knowledge-sharing team culture

What makes a successful Customer Support Specialist

• Worked in a customer-facing role for at least one year where you solved real problems
• Fluent in German and English
• Think in solutions, not just answers
• Stay structured even when things get busy
• Enjoy figuring out how things work (and explaining it clearly)
• Take ownership, you don’t drop things halfway
• Like working with others and improving together
• Have tech savviness / a passion for technology. Rentman is a complex tool and you need to know it inside out
• Have a personality that fits at Rentman: takes ownership, loves working with others, is curious, and gets motivated by solving challenges as a team.

Nice to haves

• Experience in SaaS, events, AV, or production workflows
• Familiarity with tools like Zendesk or Jira
• Basic technical curiosity (HTML/CSS is a plus)

What you’ll get

• An ambitious, inclusive, diverse international team
• A competitive salary based on experience and an additional 8% of your yearly gross income paid out every May
• A “13th month” annual bonus based on company results
• 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary
• A paid 4-week sabbatical after 5 years to go on an adventure
• Flexible WFH policy & work from anywhere for 4 weeks a year
• A shiny Windows or Mac of your choice
• An annual training budget to boost your skill
• A pension plan via BrightPensioen
• Access to OpenUp for mental well-being and personal growth
• Sports activities (Rentman football team, squash and padel) and an Urban Sports fitness subscription
• A flexible and engaging work environment and various team activities
• An amazing office in the heart of Utrecht