Account Manager - SMB

Join Meltwater as an Account Manager supporting our Small–Medium Business portfolio, where you will take ownership of managing, renewing, and growing a portfolio of valued SaaS clients in a diverse and fast-paced customer base.

At Meltwater, we offer more than just a job; we offer a path for personal and professional development. You’ll thrive in an environment that values your input, encourages mentorship, and promotes inclusive leadership. You'll collaborate with experienced Account Managers and supportive leaders who are committed to helping you succeed.

What You'll Do

• Manage, renew, and foster growth within assigned accounts.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You'll Bring

• A Bachelor's degree or higher is preferred.
• 1–3 years of account management experience, with a track record in account growth and renewals within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Strong communication and collaboration skills to work effectively with the Client Success and Renewals teams.
• A results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in Dutch and English.
• Willingness to work in a hybrid schedule, including 3 days a week in the office.
• The ability to legally work in the country of hire is required.

What We Offer

• Flexible paid time off options for work-life balance.
• 8% holiday allowance on total earnings, including bonuses and commissions.
• Travel expense coverage to the office for employees in eligible areas.
• A retirement plan.
• Reduced gym membership fees within the office building.
• Complimentary CalmApp subscription for you and your loved ones.
• An energetic work environment with a hybrid work style.
• A family leave program that grows with your tenure at Meltwater.
• Ongoing professional development opportunities to support your career growth.

About Meltwater

Meltwater provides technology that helps customers make better business decisions through data. You’ll be part of a global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and build solutions for customers. The company fosters an environment where employees can make an impact, learn every day, and celebrate each other’s successes.