Accounts Receivable Associate (m/f/d)

About the role

We are looking for an Accounts Receivable Associate (m/f/d) with experience in managing accounts in primarily B2C environments. In this role, you will manage the full accounts receivable cycle, including payment tracking and dunning processes, while ensuring timely and accurate reporting. If you value stability, teamwork, and a structured work environment, this role offers the opportunity to develop your expertise with a solid and reliable employer.

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”.

About your tasks:

Transaction Processing & Communication:

• Ensure accurate and timely processing of customer invoices.
• Maintain proactive communication with customers about transactions.
• Manage payment delays and process credits to resolve account issues.

Debt Collection:

• Monitor and collect overdue accounts, taking prompt action to minimize Days Sales Outstanding (DSO).
• Communicate with debtors on outstanding invoices through both written and phone correspondence.
• Coordinate with debt collection agencies as needed.

Cross-Departmental Collaboration:

• Work closely with internal teams, including Customer Service, E-Payments, Account Payables, IT, and ERP, to streamline accounting processes.

Account Clearing & Payment Management:

• Conduct account clearings, handle open items, and manage customer payment information accurately.

Payments:

• Make decisions on payment deferrals, process credits, and validate receivables through accounting checks.

About you:

The ideal candidate is proactive, detail-oriented, and skilled at handling account discrepancies. You enjoy researching and you address customers in a friendly manner.

• Several years of experience in accounts receivable, with a strong understanding of B2B/B2C finance operations in an international environment.

• Strong communication skills and the ability to build effective relationships with various stakeholders

• Technical proficiency in financial and accounting systems.

• Fluency in German and English, both written and spoken.

About your benefits:

To support you as best as possible with your individual needs—whether that’s leading a healthy lifestyle, having enough time for yourself, or further developing your skills—we offer a wide range of location-specific benefits:

• Sports: We have our own gym, which you can use during your break or before/after work. During your breaks, you can also make use of the cozy relaxation room, the table tennis table, or the foosball table.
• Mental Health: Get fast and professional support from psychologists if you feel overwhelmed in your private or professional life. Anonymous and free of charge.
• Development: Grow with us! We support and promote your individual development through various internal and external training opportunities.
• Vacation: We offer 28 days of vacation and an annual vacation bonus (8% of your annual gross salary) in addition to your regular salary.
• Company Pension Scheme: Your future matters to us, which is why we offer an excellent, contribution-free company pension plan.