IT Support Specialist

Job Description

Your mission:

Are you someone who enjoys working within a fast-paced environment solving problems? Do you have a desire to grow and learn within a creative, inclusive, and diverse environment? If you are thinking, I am that person! Then Epson Amsterdam would love to receive your application!

Epson are recruiting for an IT Specialist to support our internal Epson employees when it comes to all thing’s tech – hardware & software, IT equipment, and IT security.

This will be a 1 year fixed term contract (employed by Epson)

What you will do:

Delivery and service request activities

Daily support user on:

• Onsite User Support
• Receive and respond to incoming calls, and/or e-mails regarding incidents/service requests
• Liaise with third party support and PC vendors
• Liaise with, and provide training and support to end users and staff on computer operation
• Perform analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommend and implement corrective hardware solutions, including off-site repair as needed
• Perform preventative maintenance: checking and cleaning of workstations, printers, and peripherals
• Install, configure, maintain, and troubleshoot end user workstation software & hardware, networked peripheral devices, and networking software & hardware products
• Management of IT hardware (Desktop/Laptop etc.) in accordance with relevant policies
• Provide training to end users on computer operation and other issues
• Create and maintain KB articles to aid with user self-service incident/problem resolution

Incident/service request management activities

• Be the local escalation point for un-resolved requests or complaints
• Reinforce SLAs to manage end-user expectations
• Incident/ Service Request creation, categorisation, prioritisation and escalation to responsible 2nd level team according to ITIL methodology
• Perform post-resolution follow ups with Level II Technicians as required

IT asset management and IT procurement activities

• Maintain IT hardware (Desktop/ Laptop etc.) and software (Adobe, other software in the service catalogue) lifecycle records and act in accordance with the relevant policies
• Coordinate local IT purchases and contracts and liaise with third-party

What we ask for:

• Good customer service skills
• ITIL foundation certification is an advantage.
• Knowledge of Windows 10/11
• Understanding of Networking principles is an advantage
• Understanding of Cyber Security principles is an advantage
• Knowledge of Microsoft Azure Active Directory/Intune/SCCM
• Must be capable of answering user queries and solving 1st line support problems
• Good communication skills, with the ability to explain technical issues to non-technical people
• Fluent in English, written and verbal

What we offer:

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.