Quality Assurance Manager

Job Description

AbbVie is seeking an experienced and highly motivated Supply Chain Quality Assurance Manager to lead, manage, and oversee operational QA tasks for value-added services (VAS) at our NL Central Distribution Center (CDC). This pivotal role is responsible for maintaining supply chain integrity and product quality across API, cosmetics, drugs, devices, components, and finished products. You will be central to ensuring operational excellence, regulatory compliance, and continuous improvement within the Supply Chain Quality Assurance organization.

Highlighted Responsibilities

• Manage Supply Chain QA Operations officers, oversee operational QA tasks for VAS and critical usage decisions at the NL CDC.
• Oversee and ensure full compliance for VAS, including repackaging, relabeling, and kitting per regulatory and quality standards.
• Maintain supply chain integrity by ensuring all requirements/deliverables for APIs, cosmetics, drugs, devices, components and finished products are effectively met.
• Proactively ensure product, process, and system quality activities comply with corporate, governmental, and local regulations.
• Advise, train, and onboard staff to execute activities in alignment with GxP, AbbVie policies, and regulatory expectations, supporting product quality and patient safety.
• Monitor and evaluate assigned quality systems via defined metrics; initiate and drive improvement programs as needed.
• Develop and deliver training on good distribution/manufacturing practices and AbbVie QA principles, with a focus on EU and global packaging needs.
• Lead or participate in key QA projects and continuous improvement initiatives at the CDC and RDC level, collaborating with international teams.
• Execute documentation and change management processes, especially concerning VAS and packaging operations.
• Serve as process owner for key QA areas; act as subject matter expert (SME) and liaison across all CDCs and RDCs to ensure consistent, compliant practices and effective resolution of quality issues.
• Execute assigned roles in exception management as an SME.

Qualifications

• Bachelor’s degree with relevant specialization, preferably pharmaceutics, biology, or life science.
• 4+ years of experience implementing and maintaining quality systems in a pharmaceutical environment.
• Experience in packaging or batch release within a manufacturing setting preferred.
• Strong knowledge of Good Distribution Practices (GDP) and Good Manufacturing Practice (GMP).
• In-depth understanding of European and global manufacturing (packaging) regulatory requirements.
• Proven experience in enterprise/strategic leadership within supply chain or quality assurance environments.
• Proficiency in technology-driven QA, including automation tools and AI, and ability to implement innovative solutions to optimize processes.
• Accurate, persuasive, honest, decisive, analytical, and result-oriented.
• Excellent written and oral English communication skills are preferred.
• Advanced skills in Microsoft Office, especially Word; SAP or similar ERP system experience preferred.
• Able to step up and take leadership, influence others, and act as a credible coach/mentor for onboarding and training new employees.
• Persistent and resilient when confronted with obstacles and able to drive solutions.