Junior Account Support Specialist

About Feedr

Feedr is Europe’s leading marketplace for corporate catering and office food solutions. We are an innovative, fast-growing tech company in the Food & Beverage industry, with a mission to revolutionise food in the workplace.

With nearly a decade of experience across Europe, we operate in the Netherlands, the UK, and Germany, serving thousands of clients and millions of guests. Our customers range from Fortune 500 companies and global tech leaders to professional service firms and mid-sized businesses.

About the Role

This is a hybrid role combining sales, customer support, and administrative responsibilities. As a Junior Account Support Specialist, you will manage customer relationships end-to-end, support inbound and outbound sales activities, and ensure a seamless customer experience.

You will act as the first point of contact for customers, handling incoming requests via phone and email, resolving queries, and escalating more complex issues when needed. At the same time, you will support sales initiatives by identifying opportunities, preparing outreach, and helping convert leads into long-term Feedr clients.

You will work closely with customers, suppliers, and internal teams (Sales and Operations), contributing to a data-driven approach to improve processes and performance.

This role is an excellent entry point into the tech and start-up world, offering strong growth opportunities within Feedr and beyond.

Key Responsibilities

Customer Support (≈50%)

• Act as the first point of contact for all customer inquiries (mailbox and phone)
• Manage customer requests, event changes, and order adjustments
• Maintain and update menus (e.g. yearly menu updates)
• Handle complaints and ensure quick escalation to the appropriate teams
• Build and maintain strong, long-term client relationships

Sales Support (≈20%)

• Support outbound sales activities (research, preparation, outreach support)
• Identify and qualify potential leads
• Assist in converting inbound requests into long-term clients
• Collaborate with the Sales team on campaigns and client opportunities

Administrative Tasks (≈30%)

• Provide general administrative support
• Process standard orders (e.g. office breakfasts, small catering requests)
• Handle delivery fee adjustments and related tasks
• Conduct research for sales sequences and campaigns
• Maintain accurate records of activities, discussions, and outcomes

Additional Responsibilities

• Promote Feedr’s platform and solutions to potential customers
• Provide tailored solutions based on client needs and budgets
• Analyse sales and customer data, providing insights to internal stakeholders
• Track KPIs and contribute to performance improvement initiatives
• Work independently while proactively identifying and solving issues

Ideal Candidate

• Minimum 1 year of relevant work experience in a similar role
• Strong communication skills in Dutch and English (required)
• Current resident in the Netherlands (VISA applications not accepted)
• Customer-focused with excellent interpersonal skills
• Commercial mindset (B2B sales understanding is a plus)
• Comfortable working with CRM systems and data tools
• Proficient in Microsoft Office and Google Workspace
• Highly organised, proactive, and able to prioritise effectively
• Self-motivated with a hands-on, no-nonsense mentality
• Passionate about food and hospitality

Nice to have:

• Experience in corporate or event catering
• Experience in event planning or coordination

Team & Work Environment

• Small, collaborative team with a high level of ownership
• Independent role with clear expectations
• Opportunity to work on projects from A to Z (execution-focused)
• Hybrid working setup with a minimum of 3 days in the office in Amsterdam
• Occasional travel (e.g. quarterly visits to the UK office)

Benefits

• Dynamic and fast-growing company
• Career growth opportunities
• Monthly team drinks and regular team activities
• Office lunches and access to high-quality food from our suppliers

Interested?

Are you fluent in Dutch and English, passionate about food, and motivated to deliver great customer experiences? Then we’d love to hear from you.