Medior Operations Engineer

Job description

As our new Medior Operations Engineer, you will help keep the Soverin platform stable, secure and running smoothly. Your focus will be on day-to-day operational support, monitoring systems, resolving incidents and working closely with our support team to ensure our customers remain happy and our SLA commitments are consistently met. You will be responsible for handling operational issues, monitoring queues, dealing with abuse notifications and helping maintain the reliability of our email infrastructure. In addition, you will contribute to operational improvements, participate in platform projects and help maintain the documentation and processes required for our ISO-certified environment. You will play a key role in a small team of email and privacy experts working on one of Europe’s leading privacy-first email platforms.

Your Responsibilities

• Handling 2nd and 3rd line support tickets related to our email infrastructure
• Monitoring support queues, alerts and incidents to ensure SLA compliance
• Investigating and resolving operational issues and service disruptions
• Proactively monitoring platform health, performance and email flows
• Handling abuse notifications, blacklist reports and compromised accounts
• Supporting platform maintenance and infrastructure troubleshooting
• Managing internal office automation, hardware and team tooling
• Maintaining documentation and supporting ISO processes and audits
• Contributing to operational improvements and technical projects

Your Profile

• Higher education degree or able to work/think at that level
• 3–5 years experience in operations, systems administration or technical support, preferably in the email domain
• Experience handling technical support tickets or operational queues
• Comfortable troubleshooting infrastructure and service issues
• A pragmatic fix-it, document-it, improve-it mindset
• Structured and process-oriented with attention to operational quality
• Strong communication skills and a collaborative mindset

Nice to have

• Experience with email infrastructure (Postfix, Dovecot, anti-spam systems)
• Experience handling abuse reports or spam mitigation
• Familiarity with Linux systems and networking basics
• Experience with monitoring tools such as Prometheus, Alertmanager or Grafana

Our Offer

• A full-time (40 hours) or part-time (32 hours) job at an international startup
• An awesome team of passionate privacy fans
• Competitive salary based on your skills and experience
• Company pension plan
• Flexible working hours (remote/office mix)
• 26 days of paid leave
• A growth path and personal development

This is the best job ever. No, seriously. We run a great company in a growing industry with many opportunities still ahead of us. The ultimate chance for an operations engineer with a can-do mentality to get their hands dirty and make a real difference.