Head of Retention - New

Ready to get shit done?

At bunq, we’re all about making life easy for our users - and that doesn’t stop once they join us. In this role, you’ll take full ownership of how we engage, and keep our users coming back for more. Every touchpoint should feel personal, valuable, and perfectly timed for their life stage and behavior.

If you love blending data, creativity, and strategy to keep users happy and loyal, this is the role for you.

Take ownership

• Own the retention journey: Drive engagement by ensuring every interaction feels relevant, seamless, and rewarding.

• Spot and act on behaviors: Track user patterns to understand loyalty - and respond quickly when engagement dips.

• Help users discover more: Guide them to the features that fit their needs so they can get the most out of bunq.

• Keep improving: Use behavioral insights to reduce friction, sharpen communication, and constantly level up the experience.

This challenge is perfect for you if

• Deep expertise in activation and retention marketing — lifecycle strategies, churn reduction, personalized flows.

• Proven success leading cross-functional teams product, data, marketing, and engineering.

• A strong track record of using AI to personalize, automate, and optimize the user journey.

• A bias for action and a love for measurable impact (aka, you like getting shit done 🚀).

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

• 🤟 Join forces with great colleagues across the globe to revolutionize banking

• 🌟 Make lasting impact by working on complex & exciting challenges

• 🎯 Profit sharing based on the impact you make and bunq's performance

• 🤟 Great, international colleagues who share your mindset

• 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

• 🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years

• 📚 We support growth with bunq Academy and €1,500 annual learning budget

• 🚴 A massive discount with Urban Sports for your wellbeing

• 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

• 💻 A MacBook so you can Get Shit Done with us

• 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

• 💰 An optional pension plan with monthly contribution from bunq

• 💸 Monthly contribution to your phone and internet bills

• 🍻 Friday drinks and other celebrations - bunq style