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Our purpose is to satisfy the changing needs of our customers in a rapidly evolving energy world.
"There are three shifts driving change in the energy market and in our business: decentralisation of the energy system, customer power and digitalisation. Our strategy means that Centrica can react quickly and flexibly to these changes, and is strongly positioned to meet the needs of our customers, now and in the future."
Iain Conn, Group Chief Executive
These macro-trends are driving changes in the energy landscape:
Decentralisation - Globally, as we pursue lower carbon and more efficient solutions, the energy system is becoming decentralised with more technologies available and viable, close to the customer.
Digitalisation - Technological developments, both physical and digital, are accelerating the pace of change. Capability in these areas is key to keeping up with customers and their changing needs.
Power to the customer - As a result of increased choice and alternatives, the customer is becoming more powerful. Owning the relationship with customers and satisfying their needs is critical to our success.
These trends demand we deliver more decentralised technologies and propositions, stronger digital capabilities, and give our customers a better and more personalised service.
That’s why we’ve put ‘satisfying the changing needs of our customers’ at the heart of our strategy.
Our values were developed through conversations with employees across the business about what it means to be Centrica and what we need to value in order to be successful. By living our values we will be better able to fulfil our purpose and satisfy the changing needs of our customers.
Care for our employees by caring deeply about:
The safety of our team and of others around us is paramount
We respect others, and the trust they place in us
We want to make a difference to society and those we touch
We have a sense of responsibility which goes beyond our job
Delivering on the things that are right, such as:
We value delivering great service and customer outcomes
We are rigorous, do things the right way, and follow best practice
We appreciate the journey as well as the results
We seek simplicity, efficiency and continuous improvement