Onboarding
Talent community
Account & login
Team management & user permissions
Company page
- How do I replace an old banner with a new one?
- What banner dimensions and file types are supported?
- Why is our banner cropped or not fully visible?
- Why can’t I upload our banner, photo or video?
- Where can I add testimonials?
- How do I upload or change my profile picture?
- Can you adjust the photos in our header?
- How do I edit the company page?
- Can I update images on our company page?
Posting & managing jobs
- How long does a vacancy stay online?
- How do I remove a vacancy that has been filled?
- What does a promoted vacancy cost?
- Why isn’t my vacancy live or visible yet?
- Where can I edit or pause an existing vacancy?
- How does candidate matching work, and how much control do we have?
- How can I increase the reach of my vacancy?
- How do I duplicate a vacancy and only change the details?
- How do I extend the duration of a vacancy?
- Can I see when a vacancy is about to expire?
- How do I manage vacancies per location?
- Can you delete our company account?
- Our vacancy link leads to an overview page. What should we do?
- How do I post a new vacancy on Magnet.me?
- How can I view statistics per vacancy?
- How do I stop automatic vacancy publishing?
Promoted Jobs & Outsourced Messaging
Applicants & candidate management
- What is the retention period for exported CVs?
- Where can I find a candidate’s contact details?
- How can candidates join my talent community?
- I attended an event where the Magnet.me CV photo booth was present, but I still haven’t received my photos.
- Why do I see fewer candidates than expected?
- Our applicants are redirected to an external site (careers page). How do we manage this?
- Can I save internal notes about candidates?
- How does the shortlist / candidate management work?
- Can students message us directly?
- Can we export a report / candidate list to CSV or Excel?
- Can you send messages on our behalf (Outsourced Messaging)?
Matching, visibility & tracking
Integrations & ATS
Support
- I’m getting an error message—how do I fix it?
- What information do you need to investigate a bug?
- Where can I find the onboarding steps for new team members?
- How can I find internships that match my studies?
- How do we invite job seekers to an event?
- Can we create an event?
- How quickly can we get started with Magnet.me?
- The Magnet.me app/website crashes every time I open it.
- Can you add new filters or exports?
- Can we downgrade or add features?
- Where can I find my conversation with a job seeker?
- Can I change the vacancy end date during the campaign?
- Can you provide onboarding for our recruiters? Can you schedule a demo with our team?
- Is there an app for mobile?
- Our website shows a technical error message. What should we do?
Billing, contracts & pricing
- How can I cancel my subscription? When will the change take effect?
- We received a payment reminder — is that correct? Can the payment term be adjusted?
- What happens if I don’t cancel our contract on time?
- What are the costs of Magnet.me?
- Can you send contract information?
- I want to update our billing details.
- Which payment methods do you accept?
