Applications for our 2019 intake is now closed. Please register your interest in our 2020 intake.
Fidelity International Operations are on the front line of our external services and ensure the smooth running and delivery of the business.
What do we do?
Distribution Operations is a global enterprise comprising myriad functions that support the success of the business, including Project Management, Business Analysis, Brokerage and Process Automation to name but a few.
Client Services / Customer Relations
Client Services play a critical part in first line customer care. They resolve a wide and complex variety of enquiries via secure messages, letters, phone calls and social media posts.
Based in Kingswood and India, the Retail Pensions team are responsible for the administration of the Fidelity Retail Self-Invested Personal Pension (SIPP) from an operational perspective. The team handles transfers in/out, annuities, trivial commutations, divorces, deaths and corporate actions.
Pension Operations aims to deliver customer service excellence to Fidelity's institutional and Workplace Investing (WI) customers. Each touch point during the customer's journey is important; from the transitioning of a pension scheme through to the guidance we provide to members at retirement.
This department project manages Retail Operations, Pension Operations, Client Services and Shared Services in the UK Ireland and India. This includes managing activities such as gathering business requirements, creating / re-engineering processes and procedures, delivering training, completing business contingency planning, introducing operational controls, providing questions and answers for the customer facing teams.
What will I be doing?
During this one year programme you will undergo two six-month rotations, which replicates the start to the full graduate programme. If you are successful after your year with us, you will be offered to join the graduate programme on a shorter programme of 18 months as your year with us will count towards the typical 2.5 year graduate programme.
In addition to playing a large part in first line customer care, your rotation will also involve a project to look at ways to improve processes and procedure to increase efficiencies and customer satisfaction.
Operations are responsible for supporting the business in a variety of ways. You could potentially have rotations within Fund Data Management, Retirement Benefits Team – Pensions, Re-Registrations and Transfers –Self-Invested Personal Pension (SIPP), Workplace Investing (WI),Personal Investing (PI), Brokerage or the Anti-Money Laundering team.
Our Business Analysis Team engage in all activities through a project/change life cycle with particular focus on operational requirement gathering, as well as the production of Business Requirement Documents (BRD) for technology led projects and creating supporting business cases. Fidelity adopts an agile approach to its project management and during your rotation you will immerse yourself in these ways of working.
What we look for
You need to be ambitious, enthusiastic and driven. We want someone who is unafraid to challenge the status quo, yet someone who can disrupt appropriately.
You will be highly driven with intellectual curiosity and an interest in serving the best interests of our clients. You’ll have the analytical skills to grasp processes and procedures and the intellectual capacity to identify improvements.
So much of what we do involves people, relationship building is therefore key as you move through the business. We look for people who are able to work comfortably on their own but also work collaboratively with others through a variety of communications tools, time-zones and cultures.
Most critically you must be customer focused. Fidelity International expects customer centricity to be in the DNA of all its employees.
Sandwich year / Deferred year
Be on target for a 2.1 at undergraduate level. 3Cs at A Levels (or equivalent) & be in their penultimate year of university.
Learning & Development
You will be highly valued here and your development is heavily invested in from day one and throughout your programme.
Find out more
We like well-rounded applicants, which is why we will ask you questions that will highlight your personality and potential, rather than just numerical capabilities.
Before applying, check out our top tips for how you can add value via our interview process.
We value the different ways that people think. The best way to explore that is to hear from you. Our initial online application form is a quick and easy process designed to take as little time as possible, so you can get on to the immersive testing and interview stages - where you can really show who you are.
You will need to:
*Please note if you are currently on a Tier 4 student visa, this means you have the right to work in the UK
Online strengths assessment
Here you will be asked to rank a number of potential responses to some scenarios based on what you are likely to experience at Fidelity. When you submit your application form you will be automatically invited to complete our on-line assessment within 5 days. (Please check you spam/junk mail folder for the invite.)
If you’re successful at the online stage, we’ll invite you to do a 30-minute video interview within 5 days. (Please check you spam/junk mail folder for the invite.) You’ll be asked to answer 4-5 strengths-based questions and have 30 seconds to read the question, and up to a minute to give your answer. (If you feel you will need extra time to record your interview, please email us firstname.lastname@example.org to discuss before launching your video interview.) You’ll be given a practice question before you start so you have time to get used to the format. There isn’t a wrong or right answer, this is a chance for you to show us how you approach answering questions about your strengths and interests.
The next stage of our application process is either a face-to-face or Skype interview, depending on your location. The questions you’ll be asked here are a combination of motivational and strengths-based questions and give us a chance to understand what you enjoy and what areas of the role fuel your enthusiasm. It’s best not to over-prepare for these as we want you to be yourself and feel relaxed. Remember to think about specific examples of when you’ve demonstrated your strengths so that we can get a clear view of who you are a person.
During the assessment, you will be involved in a mix of technical and motivational interviews, a numerical test or group task, and a technical case study exercise. The day is also a great chance for you to meet different members of the team here at Fidelity and ask any questions you have about the business - this day is as much about you making sure Fidelity is the right place for you as us assessing your strengths.
Stand out at the assessment centre and we’ll offer you a place on the programme. You’ll have two weeks from the day you receive your offer to make a decision. We can assign you a current graduate as a buddy to help with your decision making. Plus they’ll continue to be on hand to support you throughout your early career at Fidelity.