Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Technical Engineer

Geplaatst 23 mrt. 2024
Werkervaring
0 tot 2 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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About the Team

The technical teams’ responsibility is to ensure that the chosen asset management tool can be comfortably deployed, managed and maintained throughout the duration of the service, whilst also providing consultancy-based services to implement the asset management tools where required. The levels of support service provided range between first, second and third line-based support.

About the Role

The Technical Engineer role, will be responsible for implementing, installing and upgrading existing and new asset management tools, which will be split between being an on-site and remote resource. The role will be predominately office based and whereby if in some cases no consultancy is scheduled, responsibilities will be to assist the Technical Analysts with any existing and new support queries.

What you'll be doing

  • Provide on-site and remote consultancy for product installations, upgrades and migrations
  • Focus on delivering new asset management tools and products to new and existing customers
  • Onboarding new customers into the service and lead initial design workshop calls
  • Supporting the Technical Analysts in resolving new and existing customer queries via the ticketing system, phone calls and managed mailbox
  • Working with third party vendors to escalate and resolve client support queries and ensuring the customers are kept up to date
  • Ensure all Softcat’s asset management product platforms are maintained and fully functioning
  • Testing new products/revisions and capability within the test and development environment
  • Be at the forefront of new product technology through vendor training and enablement

What we need from you

  • Demonstrable experience working in a similar role within a IT Services organisation
  • Basic understanding of IT Asset Management
  • Microsoft (some experience in Windows7, Office 2007/2010, Windows Server, Windows Networking, Active Directory and running various levels of scripts in SQL server Management Studio)
  • Excellent written and oral skills with the ability to communicate at all levels
  • Understanding of ITIL framework, with the desire to work towards the certification
  • Self-sufficient and innovative, with the ability to work autonomously as well as part of a team
  • Basic understanding of networking and security skills
  • Familiar with a Software Asset Management tool e.g. Snow Software

Softcat is an IT infrastructure provider, delivering software licensing, hardware, security, managed services, cloud services and related IT services to customers in the UK.

ICT
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