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Job description
Are you ready to become our new quality champion within a successful CX/CS focused company? As a CS Quality Lead it is your responsibility to safeguard quality standards within 5CA, drive performance towards our Quality & Customer Experience goals and measure and monitor the ongoing quality of service provided in Customer Service together with our operations teams. You will work together with a wide-range of stakeholders and business partners and especially close to the Learning & Development team. Experience in managing a multi-cultural field of stakeholders on a Quality Management System is vital.
This is what you’ll do
Our new CS Quality Lead will be responsible for designing and implementing customer service quality checks, and quality development programs to be used across 5CA’s diverse projects and departments. The Lead is responsible for creating and maintaining a quality assurance structure for all CS activities and is an innovator when it comes to using new products and methods while also able to leverage proven approaches.
5CA operates under a business model based on a virtual platform, with operational activities being deployed from our headquarters in the Netherlands, a base of operations in Argentina and a growing number of remote positions across the globe. The CS Quality Lead ensures that business partners are served with the right performance information, at the right time, in the right format by leveraging a quality management system. Previous experience in CS quality control and working in virtual teams is highly valued.
Your job
Requirements
This is you
5CA offers
5CA is an equal opportunity employer
Our culture is shaped by a diverse and multicultural workforce, joining us from all corners of the globe, and we are committed to creating an inclusive environment. Naturally, we do not discriminate against any employee or job applicant because of color, race, religion, sexual orientation, gender, gender identity or expression, marital status, disability, genetics, or age.
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