Magnet.me - Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
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The service provides first and second level support to users, their agents and other users authorised by RDG. Products supported include Lennon and Settlements plus other services used by RDG Stakeholders to manage Incidents and Issues.
The Solution is an Integrated Help Desk for the new RDG Lennon Replacement Programme and will utilise the existing software (ServiceNow and Worldline Contact) to deliver a professional service that is available to all and measurable by RDG.
Resource will be engaged to expand the existing Help Desk team who will broaden their knowledge by understanding RDG's new solutions, married with the expansive understanding of the current and former services
Helpdesk Assistants are responsible for the administration of incidents through to successful conclusion, ensuring users satisfaction. Calls are raised typically by Account Holders and Train Operators.
There will be a requirement to work un supervised
Tasks
Qualifications & Experience
Skills and Qualifications
Technical & Behavioural Skills
Atos UK is an international information technology services company.
Resources:
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