Customer Service Advisor

Package: £19,820 per annum + Bonuses + Benefits Package

Working at Amigo is not just a job, it’s a cause. We believe that good people should be able to borrow fairly, flexibly and affordably, no matter what a computer credit score says.

By keeping things simple, we make life easier. We focus on what’s important and nothing else, we solve real world problems, and we treat our customers and each other as humans.

Our Customer Service department is a vital part of our customer journey. Our agents uphold our standards and share our values. If what we are doing at Amigo excites you then continue reading!

What you’ll do:

• Be the first point of contact for new and existing loan customers.
• Taking calls from existing customers who have queries relating to their account and for new customers inquiries.
• Making outbound calls to potential customers to complete their application.
• Accurately set up loan applications.
• Deal with a high volume of inbound calls.
• Take debit and credit card payments from customers.
• Manage expectations and taking ownership of the individual customer journey.
• Ensure that customers understand how their loan works; talk to your customers about their responsibilities and what they can expect from us. Make sure there are no surprises and that they have the information required to make an informed decision.

What you’ll need:

• To be target driven and motivated to be the best.
• Ambition, if you don’t see work as a fundamental part of your life this probably isn’t the job for you.
• Grit, we have high expectations and you need the ability to stick at it.
• Competitive nature, whatever you do you want to excel at it and are constantly looking at ways to improve.
• Honesty, if you make a mistake, don’t cover it up or make excuses, admit it, learn from it and move on.
• The hunger and drive to progress and develop your skills.
• To be able to step out of your box and see the bigger picture.
• Flexibility – Be happy to switch gears and adapt quickly to changing tasks, projects and business needs.
• To articulate well with strong written and verbal English.

What we offer:

• Training and development to ensure you have the right knowledge, confidence and skills for the job.
• We give ownership, resources and responsibility to people and ask them to work hard and dedicate themselves to their role.
• 24 hour Employee Assistance Programme
• Business Performance Bonus.
• Health Care Policy.
• Contributory Pension.
• Free Gym Membership.
• Google Style Offices including a Fantastic Subsidised Cafe.
• In House Massage Therapist & Hair Stylist.
• Additional day holiday each year, plus your birthday off.
• For all staff with over one year’s service: Use of Tesla Model X & BMW i3 electric vehicles, properties in France, Shoreditch and a beach hut in Mudeford.
• Amigo offer incredible benefits, however, we want you to work for us because you want to work for the best. Not the benefits.

To apply for this position please send a copy of your CV and a covering letter to recruitment@amigoloans.co.uk

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Due to the high volume of applications, if you haven’t heard from us within 7 working days please assume that your application has been unsuccessful.