Specialist People Operations

Role Description

The People Operations Specialist provides first line communication to employees in a customer-focused manner and executes the administrative activities related to the employee lifecycle. Works with stakeholders within the company to identify trends and issues to recommend solutions and ensure continuous process improvement.

The People Operations Specialist contributes to the employee experience for their region(s) or country (countries) supported.

Key responsibilities:

• Respond to written and verbal inquiries in accordance with SLAs from a variety of internal and external sources for the purpose of resolving problems, providing information and/or referring to the appropriate COE or person.
• Identifying relevant trends and issues for recommending or implementing a remediation plan by using various systems and by speaking to stakeholders in the company to ensure the employees' needs are met and that processes are optimized.
• Administer people processing procedures that occur throughout the employee life cycle with agreed SLAs.
• Administer up-to-date processes, procedures and documents, aligned with standard operating procedures as well as current local employment law and legislation.
• Maintain and administer the company’s global HR system and tools.
• Document all internal queries according to standard operating procedures.
• Maintain records and employee files.
• Prepare and coordinate the actions around Payroll change reports and reviews according to pre-agreed timeline.
• Ensure data quality and execute appropriate audit procedures in accordance with Risk & Compliance controls.
• Explain regulations, policies, or procedures to employees and managers.
• Partner with relevant stakeholders on the on the continued updating of the employee handbook and HR content
• Organize and support facilitation of regional People events such as Ask.HR days.
• Support onboarding new People Operations Specialists and the onboarding of direct stakeholders regarding the People Operations processes.
• Liaise and partner with country specific stakeholders such as Advisory, Payroll, Recruitment, and other internal support functions and external vendors.
• Support various People initiatives, including project implementation and new procedures.

Skills and experience required:

• Bachelor’s degree from an accredited educational institution preferably in Human Resources or Business Administration.
• Minimum of one years experience within the Booking.com people team or two years of experience in a similar capacity including data processing within a customer-facing environment, human resources experience is preferred.
• Working knowledge of People database systems, preferably Workday.
• Excellent English written and spoken skills and Spanish is desirable.
• Computer skills (SAP, Workday, MS Office, Google Suite).
• Basic knowledge of local labour law preferred.
• Good communication skills.
• Accuracy and eye for detail.
• Customer focus.
• Communication.
• Focus on results.
• Adaptability.
• Multi-tasking.
• Analytic eye - seeing bigger picture.
• Stress tolerance.
• Problem-solving.
• Data and analytics.

Benefits & Perks:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer—all the messy, beautiful, and joyful bits—on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Health, life, and disability insurance*
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit
• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
• On-site meals, coffee, and snacks, including healthy and vegan options, daily*

*Please note that while our philosophy is the same in every location, benefits may differ by office or country.

#ThinkInclusion: Wellbeing & Inclusion at Booking.com:

Directly linked to our mission to make it easier for everyone to experience the world, Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.